Manager Data ops

Innovaccer; Dadri; On-site; INR 4,200,000 - 6,500,000; Full time

Job summary

Innovaccer is seeking a Data Ops Manager to oversee data integration, analytics support, and operational excellence for healthcare clients, with a focus on value-based care models.

You will lead cross-functional teams across product, infrastructure and databases, ensure SLAs and data quality, drive automation, optimize cloud costs, and deliver actionable insights to improve customer outcomes across a portfolio worth millions.

Qualifications

• 10+ years in data integration or analytics support, incl. 3+ years in management.
• Experience with US healthcare data and value-based care models.
• Strong SQL, ETL, Python and BI tool expertise.
• Ability to manage multi-million-dollar portfolios.

Responsibilities

• Deliver insights to support value-based care decisions.
• Own end-to-end customer delivery including BAU, upgrades, migrations, and issue resolution.
• Drive automation and optimize cloud resource usage and costs.
• Lead cross-functional collaboration to meet SLAs with high-quality outputs.
• Lead project planning, resource allocation and escalations.
• Track performance using OKRs and drive continuous service improvements.
• Manage CSAT-focused customer portfolio.
• Provide team leadership and mentoring.

Skills

Advanced SQL

ETL

Python

BI Tools (Power BI/Tableau)

SLA/OLA support

Stakeholder management

Cross-functional leadership

US healthcare data knowledge

Education

Bachelor's or Master's in CS/IS/Healthcare Informatics

Tools

Cloud platforms (AWS/Azure/GCP)

HL7/FHIR/X12 knowledge

Job description

• The Data Ops Manager will be responsible for overseeing the successful delivery of data integration, analytics support, and operational excellence across multiple healthcare clients, with a strong focus on value-based care models.
• The manager will lead cross-functional collaboration with product, infrastructure, and database teams, ensuring seamless operations, adherence to SLAs, high data quality, and enhanced customer satisfaction. They will also be expected to provide thought leadership in identifying automation opportunities, optimizing cloud costs, and enabling actionable data insights to support customer outcomes.

Roles and Responsibilities:

• Deliver insights to support value-based care decision-making.
• Own end-to-end customer delivery including BAU, upgrades, migrations, and issue resolution.
• Drive automation and optimize cloud resource usage and costs.
• Collaborate with cross-functional teams to ensure SLA-compliant, high-quality outputs.
• Lead project planning, resource allocation, and manage escalations.
• Track performance using OKRs and ensure continuous service improvement.
• Manage customer portfolio with a focus on CSAT.
• Provide team leadership, mentoring, and foster a culture of learning and accountability.
• Demonstrate strategic thinking, strong problem-solving, and effective communication.

Business

• Translate healthcare data into meaningful insights to support customer decision-making within value-based care frameworks.
• Act as a trusted advisor to clients by identifying early warning signs, raising potential risks, and offering proactive solutions.

Process & BAU Operations

• Take complete ownership of assigned customers, ensuring smooth delivery of BAU activities.
• Assume end-to-end ownership of platform upgrades, migrations, and system enhancements.
• Lead troubleshooting of complex data integration and analytics issues, identifying root causes and resolving bottlenecks across data flows.
• Proactively manage and optimize cloud resource utilization and costs.
• Partner with the customer implementation team to estimate, track, and execute handover processes effectively.
• Drive automation initiatives to reduce manual intervention, improve efficiency, and enhance key unit metrics.
• Collaborate cross-functionally with internal teams (Product, Infrastructure, Database, Analytics) to resolve business‑critical issues with minimal disruption.
• Take ownership of Root Cause Analyses (RCAs) and ensure timely closure with preventive measures.

Management

• Lead resource planning, project effort estimations, and allocation for multiple customer accounts.
• Ensure smooth project transitions by driving structured handover processes.
• Own escalations and ensure efficient and timely resolutions.
• Track, manage, and prioritize work items through JIRA (or equivalent), ensuring adherence to defined SLAs.
• Commit to delivering high-quality outputs with zero data quality issues raised by customers.
• Monitor team and self‑performance against defined OKRs, providing regular updates to leadership.
• Identify gaps in team skillsets, provide constructive feedback, and elevate training needs to leadership.
• Manage customer satisfaction (CSAT) for assigned projects and drive improvements in customer.
• Identify and communicate upsell opportunities within customer portfolios.
• Oversee a portfolio handling a minimum of $9–10M CARR across customers.
• Actively contribute to the hiring and onboarding of team members, ensuring alignment with organizational goals.

Leadership

• Independently conduct customer status meetings, driving issue resolution and building customer confidence.
• Foster a culture of regular communication within the team, ensuring progress toward goals is transparent and collaborative.
• Provide constructive feedback, performance appraisals, and career development guidance to team members.
• Apply conflict resolution skills to maintain a positive and productive work environment.
• Demonstrate strategic thinking by aligning team objectives with organizational priorities.
• Exhibit strong problem‑solving and decision‑making capabilities in complex scenarios.
• Encourage continuous learning, knowledge sharing, and adoption of best practices across the team.

Required Skills:

• Experience in Advanced SQL
• Strong Experience of ETL & Python support
• Hands on Analytics Tools (Power BI or Tableau) knowledge
• Support Processes (SLAs, OLAs, Product or application support)
• Bachelor’s or Master’s degree in Computer Science, Information Systems, Healthcare Informatics, or related field.
• 10+ years of experience in data integration, analytics support, or related fields, with at least 3+ years in a managerial role.
• Strong expertise in US healthcare data, value-based care models, and associated regulatory requirements. Familiarity with cloud platforms (AWS, Azure, or GCP) and cost optimization strategies.
• Proficiency in data troubleshooting, root cause analysis, and managing complex data flows.
• Familiarity with BI tools, data integration frameworks, and healthcare interoperability standards (HL7, FHIR, X12, etc.) is preferred.
• Experience in stakeholder management, customer engagement, and cross-functional leadership.
• Demonstrated ability to manage multi-million-dollar portfolios and ensure consistent delivery against customer expectations.