Senior Manager, Cybersecurity Operations

Deepwatch; Bengaluru; Hybrid; INR 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Group Health Insurance

Group Accidental Insurance

Group Term Life Insurance

Comprehensive Wellness Program

Job summary

Deepwatch is looking for a Senior Manager for Cybersecurity Operations based in Bangalore, India. In this hybrid role, you will build and lead a high-performing CyberOps team, driving exceptional customer outcomes across multiple security domains. You will ensure operational consistency and collaborate with U.S.-based leaders.

The ideal candidate will have 8+ years in cybersecurity and experience managing technical teams. Deepwatch offers comprehensive health plans and a commitment to operational excellence.

Qualifications

• 8+ years of experience in cybersecurity within an MDR or SOC environment.
• 3+ years leading technical cybersecurity teams.
• Strong hands-on experience with SOC operations and security investigations.

Responsibilities

• Establish and lead a high-performing CyberOps team in Bangalore.
• Manage customer alerts and escalations.
• Support security operations aligned with global priorities.

Skills

Leadership

Cybersecurity expertise

Customer communication

Operational management

Education

Bachelor's degree in Cybersecurity, Computer Science, or Information Technology

Tools

SIEM

EDR

Incident Response tools

Job description

Overview

Senior Manager, Cybersecurity Operations

Location: Bangalore, India (Hybrid; in office 3x)

Department: Cybersecurity Operations

Reports To: VP, Global Cybersecurity Operations

About Deepwatch

Deepwatch is a leader in managed security services, protecting organizations from cyber threats 24/7/365. Our cloud-based security operations platform provides detection and automated response, with guidance from dedicated experts to mitigate risk and improve security posture. We work with hundreds of organizations from Fortune 100 to mid-sized enterprises.

What you will do

This is a player-coach leadership role based in Bangalore. You will establish and lead our CyberOps pod, scaling the global CyberOps organization by building a high-performing team focused on delivering exceptional customer outcomes across Security Operations, Detection Engineering, Threat Intelligence, and future Threat Hunting and Incident Response capabilities. You will also remain operationally engaged by managing a queue of customer alerts, investigations, tickets, and escalations as needed.

You will operate in a highly collaborative, matrixed environment, partnering with U.S.-based leaders across SOC Delivery, Detection Engineering, ATI, Product, Engineering, Customer Success, and Engineering. You will help establish Bangalore as a strategic extension of Deepwatch's global CyberOps organization while maintaining operational consistency, customer focus, and service excellence.

Team & Operational Leadership (Player-Coach)

• Build and lead a high-performing CyberOps team in Bangalore, overseeing recruitment, onboarding, and professional development.
• Provide regular coaching, performance feedback, career development discussions, and succession planning.
• Foster accountability and excellence, partnering with People Team on workforce and succession planning.
• Lead by example in technical excellence, managing customer alerts and escalations alongside the team.
• Balance leadership with direct operational contributions during high alert periods or staffing gaps.

Cyber Operations Delivery

• Execute day-to-day operations across Security Ops, Detection Engineering, and Incident Response, aligned with global priorities and SLAs.
• Support Security Operations, Detection Engineering, Threat Intelligence, and future Threat Hunting and Incident Response initiatives.
• Deliver high-quality customer outcomes while meeting operational metrics and service level commitments.
• Support follow-the-sun operations and lead during customer-impacting incidents.
• Identify opportunities to improve service quality, analyst efficiency, automation, and operational effectiveness.

Matrix Leadership

• Partner with U.S.-based leaders across SOC Delivery, Detection Engineering, ATI, Threat Hunting, Customer Success, Product, and Engineering.
• Operate effectively within a global matrix and balance local team leadership with global priorities.
• Drive consistency in processes, playbooks, customer experience, and quality standards across regions.
• Share best practices and contribute to the evolution of Deepwatch's global CyberOps operating model.

Operational Excellence

• Monitor performance using qualitative and quantitative metrics to ensure high-quality customer outcomes.
• Use dashboards and reporting to identify trends, improve productivity, and enable data-driven decisions.
• Drive continuous improvement focused on automation, workflow optimization, analyst effectiveness, and scalability.
• Establish and monitor KPIs related to service quality, SLA attainment, backlog, and customer satisfaction.
• Prepare operational readiness as Deepwatch expands its CyberOps capabilities and global footprint.
• Collaborate with U.S. leadership to improve processes, playbooks, tooling, and maturity across the global CyberOps organization.

Customer Experience

• Partner with Customer Success, SOC Delivery, Product, and Engineering to deliver an exceptional customer experience.
• Support customer escalations and ensure timely resolution of issues with clear communication.
• Understand customer environments, priorities, service expectations, and business objectives.
• Promote proactive communication, transparency, and accountability across the CyberOps organization.
• Identify opportunities to improve outcomes through operational improvements, automation, and cross-functional collaboration.
• Champion the Customers Are Our Core value with a customer-first mindset in the India CyberOps pod.

Strategic Growth

• Establish, scale, and mature Deepwatch's CyberOps presence in India as a strategic extension of the global organization.
• Collaborate with People Team, VP, Global CyberOps, and Managing Director, India on workforce planning and expansion.
• Define the long-term operating model for the India CyberOps pod with U.S.-based and local leaders.
• Identify opportunities to expand capabilities across Detection Engineering, Threat Intelligence, Threat Hunting, Incident Response, Security Automation, and AI-enabled security operations.
• Support strategic initiatives to strengthen the global operating model and follow-the-sun support.
• Help build Bangalore into a center for cybersecurity talent by attracting and developing world-class professionals.

Qualifications

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience.
• 8+ years of cybersecurity experience within an MDR, MSSP, SOC, or Security Operations environment.
• 3+ years of experience leading technical cybersecurity teams in Security Operations, Detection Engineering, Threat Intelligence, Threat Hunting, or Incident Response.
• Demonstrated experience as both a people leader and an individual contributor in Security Operations.
• Strong hands-on experience with SOC operations, SIEM, EDR, incident response, threat investigations, and security operations.
• Comfortable managing operational work, including customer alerts, investigations, and ticket queues while leading a team.
• Ability to balance strategic leadership, coaching, and operational execution in a fast-paced, customer-focused environment.
• Experience operating within a global, matrixed organization.
• Strong communication and stakeholder management, with a passion for mentoring and developing global teams.
• Customer-first mindset and commitment to operational excellence.
• Excellent written and verbal communication skills across global teams.
• Ability to work US hours occasionally.

Success Measures

• Successful establishment and scaling of the Bangalore CyberOps pod with strong team engagement.
• Balance player-coach responsibilities with ongoing operational engagement.
• Drive development through coaching, mentorship, and career growth.
• Achieve operational KPIs, SLAs, and customer satisfaction targets.
• Build partnerships with U.S. and local leaders across SOC Delivery, Detection Engineering, ATI, Product, Engineering, and Customer Success.
• Improve analyst productivity, automation, and service quality through continuous improvement initiatives.
• Contribute to the evolution of Deepwatch's global CyberOps strategy and India workforce expansion.

Why Join Deepwatch?

Deepwatch is an AI-native MDR company helping organizations detect, investigate, contain, and respond to threats in real time. Our platform combines AI-driven operations with expert oversight to help security teams move faster and reduce operational burden.

What We Offer

• Group Health Insurance – Comprehensive medical coverage for you and your dependents.
• Group Accidental Insurance – Financial protection for accidental injuries.
• Group Term Life Insurance – Security for your loved ones.
• Comprehensive Wellness, OPD and Gym support program.

Note: This listing reflects the Senior Manager, Cybersecurity Operations role with the Bangalore, India location and Hybrid work arrangement. It preserves the core job responsibilities, required qualifications, and benefit information.