Senior Manager - Customer Success

Baldor Technologies; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IDfy in Mumbai seeks a client-facing leader to understand client goals and translate them into actionable plans. You will build strong relationships with stakeholders, educate on best practices, and advocate for clients within the organization.

The role emphasizes ownership of client outcomes, strategic thinking, and proactive learning to grow as a leader in a fast-paced SaaS environment.

Qualifications

• Good understanding of technology and SaaS products.
• Experience managing clients across Financial Services, Fintech, E commerce, Gaming.
• Willingness to learn and grow as a leader.
• Self-starter with the motivation to take on new challenges.
• Ability to take ownership of process and outcomes.
• Effective business communication skills - both verbal and written.

Responsibilities

• Deeply understand our client’s business goals, current processes and challenges
• Build trustworthy relationships with various client stakeholders
• Build & execute plans to solve the client’s business objectives for which they onboarded IDfy
• Educate clients on industry best practices
• Be the client’s voice at our table, fearlessly advocate for your client internally within IDfy

Skills

SaaS product knowledge

Client management

Entrepreneurial mindset

Ownership of process

Effective communication

Leadership potential

Job description

We are the Perfect match if you have

• Good understanding of technology and SaaS products.
• Experience managing clients across Financial Services, Fintech, E commerce, Gaming.
• Willingness and ability to learn, grow as a leader, absorb and share best practices.
• Self-starter with the motivation to take on new challenges, entrepreneurial mindset.
• Ability to take ownership of process and outcomes.
• Effective business communication skills - both verbal and written.

Heres what your day would look like...

• Deeply understand our client’s business goals, current processes and challenges
• Build trustworthy relationships with various client stakeholders
• Build & execute plans to solve the client’s business objectives for which they onboarded IDfy
• Educate clients on industry best practices
• Be the client’s voice at ourtable,fearlessly advocate for your clientinternally within IDfy