Senior Manager - CS Solution Design

Golden Opportunities; Bengaluru; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Golden Opportunities in Bengaluru seeks a senior Alliances leader with 10+ years of experience to drive strategic partnerships and governance across the customer service domain.

You will define value propositions, engage in planning with partners, review competitive intel, and negotiate terms to enable successful deals and differentiated alliance-based solutions.

This role requires deep experience in sales or pre-sales for contact center environments and a proven track record of closing alliances.

Qualifications

• 10+ years of overall experience.
• 5+ years in Sales or Pre-Sales for Customer Service/Contact Center handling RFPs/RFIs/RFQs with high deal closures.
• Experience in alliances and partner management.

Responsibilities

• Provide direction and governance of strategic alliances to build partnerships.
• Define alliance value propositions to accelerate sales via alliance offerings.
• Plan and facilitate alliance partner participation in client discussions to win deals.
• Review market intelligence and gap analysis to strengthen alliances with partners.
• Negotiate and finalize alliance terms and SLAs in client contracts.
• Coordinate alliance collateral creation to articulate value propositions.
• Negotiate alliance contract terms for optimal pricing.
• Define and institutionalize alliance strategy and program framework.
• Contribute to differentiated alliance-based solutions.

Skills

Alliance management

Negotiation

Sales

Strategic partnerships

Job description

Candidate Expectations

Overall 10+ Years of experience.

Relevant 5 years of experience in Sales or Pre-Sales for Customer Service / Contact Center, working on RFPs, RFIs, RFQs with a high percentage of deal closures.

Detailed Job Description

• Provide Direction, governance and review of strategic Alliances, to build successful and sustainable partnerships
• Define alliance value proposition to help accelerate sales -through alliance-based offerings
• Participates in the Planning and facilitates participation by Alliance partners in client interactions to improve the chances of winning the deal
• Reviews market competitive intelligence for specific domain / market and validate gap analysis to identify/strengthen Alliances that can be formed with partners at organization level Incorporate alliance-specific SOW (Statement of Work), technology SLAs to define alliance-specific contract terms in client contract.
• Negotiate and finalize terms to complete alliance agreement Direct and review alliance collateral creation e.g. (prototype) to ensure suitable articulation of alliance value proposition
• Negotiate and finalize alliance contract terms to enable optimal pricing of alliances
• Define and institutionalize an alliance strategy and program framework to define and develop Alliances
• Help define and contribute to the alliance terms to have a differentiated and
• Sustainable Solution based on alliances or an independent alliance only.