Senior Manager – Client Servicing & Conceptualization

C S Direkt Events and Exhibitions Pvt Ltd; New Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

C S Direkt Events and Exhibitions Pvt Ltd is seeking a Senior Manager – Client Servicing & Conceptualization to transform client briefs into compelling experiential concepts and winning pitch decks.

The role demands strategic thinking, strong creative mindset, and the ability to present concepts confidently to senior client stakeholders, CXOs, and government officials. Collaboration with diverse teams is essential.

Qualifications

• Bachelor’s degree in design or related discipline is preferred.
• 7–8 years in Brand Activation or Experience Design environments.
• Ability to convert client briefs into strategic, creative directions.

Responsibilities

• Translate client briefs into strategic creative directions for experiential concepts.
• Develop original concepts and experience strategies for events, activations, and conferences.
• Create pitch decks with clear storytelling and mood boards.
• Lead client discussions, respond to feedback, and refine concepts accordingly.
• Collaborate with 3D designers, graphic designers, production, writers, and project managers.
• Ensure concepts are translated into visuals and execution plans.

Skills

Concept ideation

Client briefing

Pitch presentations

Storytelling

Presentation structuring

Visual direction

Cross-functional collaboration

AI and creative tools

Education

Bachelor's degree in Design/Architecture/Interior Design/Event Management/Visual Communication/Fine Arts

Tools

ChatGPT

Generative AI platforms

Job description

We are looking for an experienced Senior Manager – Client Servicing & Conceptualization who can transform client briefs into compelling experiential concepts and winning pitch presentations.

The ideal candidate should be a strategic thinker with a strong creative mindset, capable of understanding client objectives, developing innovative ideas, preparing high-impact presentation decks, and confidently presenting concepts to senior client stakeholders.

Key Responsibilities

Client Understanding & Strategy

• Meet clients to understand business objectives, communication goals, and event requirements.
• Interpret client briefs and convert them into strategic creative directions.
• Conduct brainstorming sessions and lead ideation for pitches and proposals.
• Build long-term relationships by becoming a trusted strategic partner for clients.

Concept Development

Develop original concepts and experience strategies for:

• Corporate Events
• Brand Activations
• Government Projects
• Exhibitions
• Conferences & Summits
• Festivals
• Tourism Experiences
• Product Launches
• Experiential Marketing Campaigns

Presentation Development

• Develop compelling pitch presentations with a clear storyline and persuasive narrative.
• Create mood boards, inspiration references, colour palettes, experience maps, and visual directions.

Pitch Leadership

• Present concepts and proposals to clients with confidence and clarity.
• Lead client discussions, respond to feedback, and refine concepts accordingly.
• Work alongside the business development team during pitches and competitive presentations.
• Represent the creative vision while balancing feasibility, budget, and client objectives.

Cross-functional Collaboration

• Work closely with 3D designers, graphic designers, production teams, content writers, and project managers.
• Guide creative teams to ensure concepts are translated accurately into visuals and execution plans.
• Review creative outputs to maintain consistency with the approved concept.

Required Skills

Creative & Strategic Thinking

• Exceptional conceptual thinking and ideation skills.
• Ability to convert abstract client briefs into compelling experiential concepts.
• Strong understanding of storytelling and experience design.
• Excellent visualization and creative problem-solving abilities.

Presentation & Communication

• Strong command over presentation structuring and visual storytelling.
• Excellent verbal communication and presentation skills.
• Ability to confidently present to CXOs, marketing leaders, and government officials.
• Strong aesthetic sense with knowledge of typography, colour, composition, and layout.
• Good understanding of spatial planning, event layouts, exhibitions, and experience flow.

AI & Creative Tools

Hands-on experience with:

• ChatGPT
• Other Generative AI platforms

Ability to leverage AI for concept generation, mood boards, visual references, content development, and presentation enhancement.

Preferred Qualifications

• Bachelor's degree in Design, Architecture, Interior Design, Event Management, Visual Communication, Fine Arts, or a related discipline.
• 7–8 years of experience in:
• Brand Activation Agencies
• Experience Design Studios

What We're Looking For

We're looking for someone who:

• Can independently handle client briefs from concept to presentation.
• Thinks strategically while maintaining a strong creative perspective.
• Creates ideas that are innovative, practical, and pitch-worthy.
• Excels at building presentations that win business.
• Is confident presenting ideas to clients and defending creative decisions.
• Has a strong eye for aesthetics, storytelling, and experiential design.
• Understands budgets and production feasibility while developing concepts.
• Collaborates effectively with multidisciplinary creative teams.
• Is passionate about innovation and continuously explores emerging technologies, AI, and global experiential trends.