Senior Manager - Business System Owner

GSK; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

GSK in Bengaluru seeks a Quality Digital Product Owner to sustain and enhance Enterprise Quality Performance Management KPIs and data access across GMP and non-GMP solutions.

You will manage a small portfolio and drive standardization, validation, and automated governance while maintaining a roadmap and backlog for future capabilities.

Qualifications

• 10+ years in project/program management within quality or digital solutions.
• Experience validating large, computerized systems and managing risk/budget.
• Proven ability to translate business needs into BI and data access tooling.

Responsibilities

• Lead requirements gathering across Quality processes and run workshops with SMEs.
• Maintain product backlog and roadmap for Quality Performance management.
• Define testing strategy and ensure validation documentation is prepared.
• Coordinate data flow from source systems and ensure regulatory compliance.
• Drive change management, governance, and cross-functional communication.

Skills

Power BI

Data Analytics

Stakeholder management

GxP knowledge

Tools

DTMS/AeQMS

SQL

Excel

Job description

Job Purpose

The Quality Digital Product Owner will maintain, sustain and improve Enterprise Quality Performance Management KPIs, business intelligence tools and data access for both GMP and non-GMP solutions. Enterprise Digital Solutions to enable performance monitoring, data access and activity automation. This role will drive continuous improvement and adoption of performance management tools and a data access solutions while driving standardization. This includes either direct or indirect change control and communication for roll out and change management. Finally, the need to maintain a backlog list of future functionality and roadmap will be owned and driven by this role. Manage a small portfolio of up to 2 projects/products with an investment in the range of £0,000 to £500,000 and support the entire team in managing smaller projects to ensure projects are delivered in appropriate quality, timeframes, deliverables and authorized budgets. The task further extends to challenging and eliminating traditional operating models, such as direct information gathering and selective context, to replace standard meeting decks for governance and focus only on those areas where escalation, decision‑making, and action are needed.

Key Responsibilities

Product Management Lead business requirement gathering across Quality processes and facilitate workshops with GBPOs and SMEs. Define the priorities and coordinate with the tech team. Define testing strategy and test coverage to ensure that the systems meet the business requirement /Coordinate business validation activities. Manage testing documentation and defect log Maintain a product backlog and product roadmap for Quality Performance management and data access. Measure usage and maintain connections with Global Business Process owners and the Business Excellence organization as key stakeholders defining the requirements and maintaining the data flow from source systems. Ensure that all products within the scope comply with company standards, including those associated with external regulatory and legal requirements (e.g., GxP) including validation (DTMS/AeQMS, etc.), internal security and risk management policies and practices (Smart Controls and IT/OT security requirements), and all policies and procedures associated with the QMS. Preparation and approval of the validation documentation or management of the process (fulfillment of the quality assurance role) in accordance with the relevant processes (e.g. quality management system). Project management Follow and apply GSK's project management methods, tools, and practices. Plan and manage projects to test proof-of-concept, proof-of-value, and industrialization of expensive, complex, and strategic systems, using risk-based approaches to ensure systems are fit for purpose, significant risks are identified and mitigated, and key budget, value-added, and time criteria related to the program are met. Support and possible preparation of project investment proposals (PIPs) and necessary submission documents for capital budget approval. Matrix and supplier management Managing relationships with external partners, clear business responsibility for technical support and external party deliverables, building strong relationships to achieve common goals based on trust and cooperation. Visualization and automation Strong ability to translate business requirements to usable and self-explanatory business intelligence tools in a Power BI or equivalent solution. Business insights definition: Determine GMP needs versed non-GMP needs based on use case and requirements across multiple stakeholders and users for Enterprise Quality performance management. Excellence in visualization: Identifying strategies for translating complex datasets into simplified representations, contextually and with automated interpretation/focus. Leverage the capabilities of natural language processing (NLP), machine learning, and AI to instantly highlight the most relevant information to audiences and take the necessary actions to deliver proactive quality. Change Management and Communication Identifying/solving/avoiding project issues; Typically, it involves ongoing interaction with management teams within IT functions, on-site and on-site quality organizations, and third-party vendors/service providers. Go-to-market strategy and change management: In the role of change agent, support both product teams and the company in agile approaches to solution development and adoption by building enthusiasm, momentum, and visible success stories via a well-defined go-to-market strategy that works with partners from within the company. Build high-quality digital capabilities by easily sharing complex information, opening up opportunities for simplified, seamless, and standardized processes.

Experience and Key Skills Required

10+ years of Project and/or program management skills, including prioritizing and delegating project team-related activities, especially within the framework of the Agile framework. Demonstrated ability to manage validation, deployment, change management, and inspection support of large, complex, computerized systems Experience in executing strategic business projects with the associated responsibility for risk/problem, schedule and budget management. Ability to manage strategic supplier relationships. Ability to lead and manage globally distributed virtual matrix teams. Change Management Skills Effective communication skills (both written and verbal) coupled with the ability to tailor these to a variety of audiences (including summarizing technical topics for non-technical audiences). Resilient and self-motivated. Ability to influence, with or without authority, at levels above and below one's class level. Demonstrated cross-organizational communication skills in a matrix environment and demonstrated the ability to both support and challenge stakeholders and agile product development teams. Earlier application of validation principles for computer systems by defining user requirements, design specification/definition, test cycles, and system release. Proven track record of innovation, continuous improvement, problem-solving, and courage, as well as the ability to translate business requirements to deliver digital solutions that add value. Specifically: courage - the ability to question the current state of affairs and persuade to adopt future technologies. Skills Business Data Mining, Data Analysis, Data Analysis Tools, Data Mining, Data Modeling, Data Storytelling, SQL Databases, Statistical Analysis, Structured Query Language (SQL)

Why GSK?

Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Find out more on our career site.

Inclusion at GSK

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [e-mail] to discuss your needs.

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