Senior Manager/Associate Director - Lending Process Audit

Khatabook; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Khatabook is building a robust process assurance framework for its rapidly scaling lending business in India. You will design and execute risk-based audits across the full lending lifecycle, from sourcing to collections, with a focus on control effectiveness, regulatory compliance, and data-driven insights.

You’ll collaborate with risk, product, technology, and operations teams to implement improvements. The role demands strong analytical skills, ownership, and the ability to influence process

Qualifications

• 7–15 years of experience in lending, fintech, NBFCs, banking, Big 4, consulting, internal audit, risk, or process assurance.
• Strong understanding of risk-based audit methodologies, RCA, control frameworks, and process improvement.
• Experience auditing outsourced/partner-led operations will be a strong advantage.
• MBA / relevant professional qualification preferred.
• IIT / IIM background preferred.
• Prior experience in a startup or high-growth environment will be a strong advantage.

Responsibilities

• Define and execute a risk-based audit plan across the Lending business.
• Conduct audits across the complete lending lifecycle from acquisition to collections.
• Review TeleSales, digital journeys, KYC, documentation, underwriting processes, disbursement, servicing, and collections.
• Identify process gaps, control weaknesses, policy deviations, leakage, fraud risks, and operational inefficiencies.
• Audit processes operated by lending partners, vendors, agencies, and other third parties.
• Build data-driven exception monitoring and continuous audit mechanisms.
• Develop dashboards and governance mechanisms for audit findings, risk themes, ageing and remediation.

Skills

Process Audit

Operational Risk

Lending Operations

Education

MBA / relevant professional qualification

IIT / IIM background preferred

Job description

Required Experience5 - 15 YearsSkillsProcess Audit,Operational Risk,lending operations+ 1 moreJob Descriptionimg {max-height: 240px;}Are you passionate about solving roadblocks & challenges faced by MSMEs in India?MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by MSMEs. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country.We at Khatabook, have built a product that saves time of MSMEs by managing their credit, and creating transparency in cash flow, henceforth increasing trust with their consumers and that paved the path for us to become India’s fastest-growing fintech company.Why work with usPeople are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other.Your role:The role will focus on building a robust and scalable lending process audit framework across:1. Process & Control AuditDesign and execute risk-based audits across the lending lifecycle to identify control gaps, process deviations, operational risks, and potential leakage.2. Lending & Partner OperationsAudit internal and partner-led processes across sourcing, onboarding, KYC, documentation, disbursement, servicing, and collections.3. Risk & ComplianceIdentify gaps against internal policies, regulatory requirements, partner SLAs, customer protection standards, and approved operating processes.4. Data & Analytics-led AuditUse data analytics, sampling, exception reporting, automation, and technology to move beyond manual transaction testing and identify systemic issues.5. Process ImprovementWork with business, product, technology, risk, and operations teams to drive RCA, corrective actions, and sustainable process improvements.What would you do at Khatabook:Define and execute a risk-based audit plan across the Lending businessConduct audits across the complete lending lifecycle from acquisition to collectionsReview TeleSales, digital journeys, KYC, documentation, underwriting processes, disbursement, servicing, and collectionsIdentify process gaps, control weaknesses, policy deviations, leakage, fraud risks, and operational inefficienciesConduct root-cause analysis and distinguish systemic issues from individual exceptionsAudit processes operated by lending partners, vendors, agencies, and other third partiesEvaluate adherence to internal policies, SLAs, regulatory requirements, and approved processesBuild data-driven exception monitoring and continuous audit mechanismsPartner with Data, Risk, Compliance, Product, Technology, and Operations teams to identify emerging risksDrive closure of audit observations through clear corrective and preventive action plansTrack remediation effectiveness and ensure issues do not recurIdentify opportunities to simplify processes, strengthen controls, and improve operational efficiencyDevelop dashboards and governance mechanisms for audit findings, risk themes, ageing, and remediationEstablish a culture of proactive risk identification and continuous process improvementSupport management and senior leadership with independent insights on lending process health and key operational risksWhat are we looking for:7–15 years of experience in lending, fintech, NBFCs, banking, Big 4, consulting, internal audit, risk, or process assuranceStrong experience in process audit, operational risk, internal controls, lending operations, or business process transformationGood understanding of the lending lifecycle, including sourcing, KYC, underwriting, disbursement, servicing, and collectionsStrong understanding of risk-based audit methodologies, RCA, control frameworks, and process improvementExperience auditing outsourced/partner-led operations will be a strong advantageStrong analytical skills with the ability to use data to identify patterns, exceptions, and systemic issuesAbility to work with business teams and influence process changes rather than only report findingsStrong written and verbal communication skills with the ability to present findings to senior stakeholdersHigh ownership, attention to detail, and ability to operate independentlyStrong understanding of regulatory and compliance requirements applicable to lending businessesEducationMBA / relevant professional qualification preferredIIT / IIM background preferredStrong academic track record and analytical orientationPreferred BackgroundCandidates from fintechs, digital lending platforms, NBFCs, banks, consulting firms, or high-growth financial services businesses will be preferred.Prior experience in a startup or high-growth environment will be a strong advantage. Experience as a founder, co-founder, founding team member, or having directly built a business/function from an early stage will be particularly valued.Candidates who combine audit/control expertise with strong business understanding and process improvement orientation will be particularly relevant.Why Join KhatabookBuild the process assurance framework for a rapidly scaling lending businessWork across the entire lending lifecycle rather than a single functional areaDirectly influence process quality, risk management, customer experience, and business efficiencyWork across lending, payments, data, technology, risk, operations, and partner ecosystemsOpportunity to build a modern, analytics-led audit and control function in a high-growth fintechShare this jobAbout CompanyAbout KhatabookWe exist to empower India’s 60 Million strong MSMEs. Our users’ motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business byBuilding a complete business management platform.Helping businesses increase their incomes by providing them the power of technology and ammunition of insights & digital reports.Offering a platform catering to the specific needs of the MSME space.We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.