Project Manager - Lending Operations | Bengaluru

Khatabook; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Khatabook is seeking a capable Lending Operations professional to monitor ground-level performance and partner with TeleSales and TeleCollections to resolve bottlenecks. You will drive structured projects from root cause analysis to implementation, collaborating with Product, Tech, Risk, Credit, and HR to improve the lending operating model.

The role emphasizes data-driven decision making, on-floor problem solving, and strong stakeholder management in a fast-paced fintech environment.

Qualifications

• 2–5 years of experience in consulting, business operations, project/program management, fintech, lending, banking, or startups.
• Strong analytical and structured problem-solving skills.
• Proficiency in Excel/Google Sheets and data handling.
• Excellent stakeholder management and communication abilities.
• Ability to work on floor with frontline teams and raise issues.

Responsibilities

• Ground-level business monitoring with TeleSales and TeleCollections teams to understand daily challenges and bottlenecks.
• Identify problems, conduct RCA, convert them into actionable projects, and drive from identification to impact.
• Coordinate with cross-functional teams (Product, Technology, Risk, Credit, Collections, HR, and Operations) to resolve issues.
• Build dashboards, MIS, trackers, and governance for leadership visibility into performance and issues.
• Test and implement new processes, scripts, workflows, campaigns, tools, and operational initiatives.
• Ensure adoption by frontline teams and measure project impact.

Education

IIT graduate

Tools

Excel

Google Sheets

Data analysis

Problem solving

Stakeholder management

Job description

Required Experience2 - 5 YearsSkillsLending Leadership,Business Monitoring,Problem Solving+ 2 moreJob Descriptionimg {max-height: 240px;}Are you passionate about solving roadblocks & challenges faced by MSMEs in India?MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by MSMEs. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country.We at Khatabook, have built a product that saves time of MSMEs by managing their credit, and creating transparency in cash flow, henceforth increasing trust with their consumers and that paved the path for us to become India’s fastest-growing fintech company.Why work with usPeople are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other.Your role:1. Ground-level Business MonitoringStay closely connected with TeleSales and TeleCollections teams to understand daily challenges, productivity issues, customer feedback, process gaps, and operational bottlenecks.2. Problem Solving & Project ExecutionIdentify problems, conduct structured RCA, convert them into actionable projects, and drive them from problem identification to implementation and impact measurement.3. Cross-functional ExecutionWork with Business, Product, Technology, Risk, Credit, Collections, HR, and Operations teams to resolve issues and implement improvements.4. Process & Productivity ImprovementIdentify opportunities to improve sales conversion, calling productivity, recovery, TAT, quality, customer experience, and overall operational efficiency.5. Governance & VisibilityBuild dashboards, MIS, trackers, and operating rhythms that provide leadership with clear visibility into ground-level performance and issues.What would you do at Khatabook:Act as the eyes and ears of Lending leadership for the Bangalore operationsSpend significant time on the floor with TeleSales and TeleCollections teamsIdentify operational bottlenecks, recurring issues, productivity leakages, and process gapsUse data and frontline feedback to identify the root cause of business problemsConvert identified problems into structured projects with clear owners, timelines, and expected outcomesDrive projects end-to-end from problem identification through implementationWork with Product and Technology teams to translate operational problems into system and process improvementsCoordinate with Credit, Risk, Collections, HR, Operations, and Business teams to resolve cross-functional issuesTrack key operational metrics and proactively identify deviations and emerging problemsBuild and maintain dashboards, MIS, action trackers, and governance mechanismsConduct RCA on conversion, productivity, recovery, quality, TAT, customer, and process issuesTest and implement new processes, scripts, workflows, campaigns, tools, and operational initiativesEnsure that new initiatives are actually adopted by frontline teamsGather feedback from calling teams and customers and convert insights into actionable improvementsIdentify recurring problems that may not be visible through standard MISTrack project impact and ensure initiatives deliver measurable business outcomesEscalate critical issues early and drive timely closureSupport Lending leadership on special projects, business reviews, new initiatives, and operational expansionIdentify opportunities to automate, simplify, and improve the Lending operating modelWhat are we looking for:2–5 years of experience in consulting, business operations, project/program management, fintech, lending, banking, or high-growth startupsIIT graduate preferredStrong analytical and structured problem-solving skillsStrong proficiency in Excel / Google Sheets and comfort working with dataAbility to structure ambiguous problems and drive them towards resolutionStrong stakeholder management and communication skillsHigh ownership and strong bias for actionComfortable working directly with frontline teams as well as senior leadershipAbility to identify problems independently rather than wait for escalationComfortable working in a fast-paced, ambiguous environmentCurious, hands-on mindset with a willingness to go to the ground rather than manage only through dashboardsPreferred BackgroundCandidates from fintech, lending, NBFC, banking, consulting, consumer internet, BPO/contact-centre operations, or high-growth startups will be preferred.Experience working closely with TeleSales, TeleCollections, customer operations, sales operations, or large frontline teams will be a strong advantage.Experience in a startup environment and exposure to working directly with founders or senior leadership will be a plus.The Ideal CandidateWe are looking for a sharp, high-agency problem solver who can move seamlessly between data, people, and execution.Someone who can:Go to the floor identify the problem analyse the data find the root cause get the right people together drive the fix measure the impact.Why Join KhatabookBe the eyes and ears of Lending leadership on the groundWork directly with high-scale TeleSales and TeleCollections operationsSolve real business problems with direct impact on lending growth and portfolio performanceWork across Business, Product, Technology, Risk, Credit, Collections, and OperationsGet broad exposure to the complete Lending operating engineBuild and improve the operating model of a fast-growing fintechShare this jobAbout CompanyAbout KhatabookWe exist to empower India’s 60 Million strong MSMEs. Our users’ motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business byBuilding a complete business management platform.Helping businesses increase their incomes by providing them the power of technology and ammunition of insights & digital reports.Offering a platform catering to the specific needs of the MSME space.We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.