Senior Manager - Information Technology

Bigul; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Bigul in Mumbai is seeking an experienced IT Application Manager to oversee backend processes, databases, APIs, and automation initiatives. You will manage support, upgrades, and issue resolution for LD applications and related systems, while aligning with business needs and dashboards development.

The role requires strong SQL/API/automation skills, excellent problem-solving and stakeholder management, and the ability to coordinate across vendors and internal teams to ensure reliable operations

Qualifications

• Understanding of application management and IT operations.
• Working knowledge of SQL, databases, APIs, and automation.
• Strong problem-solving and analytical skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple tasks, vendors, and business requirements.
• Ensure smooth and reliable application operations.
• Resolve issues within agreed timelines.
• Deliver enhancements and automation initiatives on time.
• Maintain data accuracy and operational efficiency.
• Improve processes and minimize manual work.

Responsibilities

• Application Management: Manage application support, upgrades, enhancements, and issue resolution for LD applications and related business systems.
• Business Requirements: Understand business requirements and coordinate the development and enhancement of dashboards, reports, and applications.
• Database Management: Oversee SQL queries, stored procedures, bulk data processing, database modifications, and data accuracy.
• Automation & RPA: Identify manual processes for automation and coordinate implementation to improve efficiency and reduce errors.
• API & Integration: Manage API-related issues, middleware processes, and integrations between applications and databases.
• Operational Support: Ensure smooth functioning of critical processes, including RMS BOD files, payment gateway, partner console, KYC, and client-related activities.
• Vendor Management: Coordinate with application providers, vendors, and internal teams for issue resolution and timely delivery of enhancements.
• Reporting & Dashboards: Manage business dashboards, client reports, data extracts, and management reporting requirements.
• Change Management: Coordinate application upgrades, year-end changes, testing, implementation, and post-implementation validation.
• Team & Stakeholder Management: Coordinate with business users, IT teams, and vendors to ensure timely delivery and effective support.

Skills

SQL

APIs

Automation

IT operations

Problem-solving

Stakeholder management

Tools

Dashboards

Reporting tools

Job description

To manage business applications, backend processes, databases, APIs, and automation activities, ensuring smooth operations, timely issue resolution, and continuous improvement of IT systems.

Key Responsibilities

• Application Management: Manage application support, upgrades, enhancements, and issue resolution for LD applications and related business systems.
• Business Requirements: Understand business requirements and coordinate the development and enhancement of dashboards, reports, and applications.
• Database Management: Oversee SQL queries, stored procedures, bulk data processing, database modifications, and data accuracy.
• Automation & RPA: Identify manual processes for automation and coordinate implementation to improve efficiency and reduce errors.
• API & Integration: Manage API-related issues, middleware processes, and integrations between applications and databases.
• Operational Support: Ensure smooth functioning of critical processes, including RMS BOD files, payment gateway, partner console, KYC, and client-related activities.
• Vendor Management: Coordinate with application providers, vendors, and internal teams for issue resolution and timely delivery of enhancements.
• Reporting & Dashboards: Manage business dashboards, client reports, data extracts, and management reporting requirements.
• Change Management: Coordinate application upgrades, year-end changes, testing, implementation, and post-implementation validation.
• Team & Stakeholder Management: Coordinate with business users, IT teams, and vendors to ensure timely delivery and effective support.

Qualifications

Required Skills

• Good understanding of application management and IT operations.
• Working knowledge of SQL, databases, APIs, and automation.
• Strong problem-solving and analytical skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple tasks, vendors, and business requirements.
• Ensure smooth and reliable application operations.
• Resolve issues within agreed timelines.
• Deliver enhancements and automation initiatives on time.
• Maintain data accuracy and operational efficiency.
• Improve processes and minimize manual work.