Senior Manager (Alumni Office)

Ashoka University; New Delhi; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Ashoka University in New Delhi seeks a Senior Manager for Alumni Data, Analytics Strategy to lead data governance and CRM initiatives within the Alumni Relations Office. This full-time role reports to the Director and requires 8-10 years of experience.

The successful candidate will drive data consolidation, build dashboards, and deliver insights on alumni journeys and outcomes to support institutional priorities.

Qualifications

• 8-10 years of experience in analytics, strategy or data-led operations.
• Experience designing data systems, dashboards and reporting frameworks.
• Hands-on CRM implementation experience is essential.
• Proficiency in Excel/Google Sheets; knowledge of BI tools preferred.

Responsibilities

• Develop and govern an alumni data strategy for accuracy and accessibility.
• Consolidate data across sources to build a central alumni database.
• Lead evaluation and optimization of an alumni CRM platform.
• Define data architecture, workflows, and reporting requirements.
• Establish data quality, enrichment processes and adoption.
• Build analytics to reveal alumni trajectories, engagement and outcomes.
• Create dashboards and metrics to inform decisions for leadership.
• Translate datasets into actionable recommendations for governance.
• Develop executive reports for the Governing Body and stakeholders.
• Define KPIs for engagement, coverage and programme effectiveness.
• Collaborate with Community and Communications teams for planning.

Skills

Data governance

CRM implementation

Alumni analytics

Stakeholder management

Excel/Sheets

Power BI/Tableau

SQL

Tools

Salesforce

Dynamics 365

Job description

Job Summary

Senior Manager (Alumni Data, Analytics Strategy) - Alumni Relations Office

Location: New Delhi

Department: Alumni Relations Office

Reports To: Director

Role Type: Full-time [Permanent]

Experience: 8-10 years

Responsibilities

• Data Strategy Governance: Develop and implement a comprehensive alumni data strategy, ensuring accuracy, consistency and accessibility.
• Data Strategy Governance: Drive data consolidation across existing sources to build a reliable, centralised alumni database.
• CRM Implementation Management: Lead the evaluation, implementation and optimisation of an alumni CRM platform.
• CRM Implementation Management: Define system requirements, data architecture, workflows, reporting capabilities and integration needs.
• CRM Implementation Management: Establish processes for continuous data enrichment, quality management and adoption across the team.
• Alumni Analytics Career Progression: Build and strengthen data intelligence capabilities to generate meaningful insights into alumni academic and professional journeys, engagement and outcomes.
• Alumni Analytics Career Progression: Identify career and academic trajectories, sector-specific trends, patterns and actionable insights across alumni cohorts, geographies, industries and graduation years.
• Alumni Analytics Career Progression: Develop frameworks, dashboards and metrics to measure alumni engagement, track outcomes and inform strategic decision-making.
• Strategic Insights Leadership Reporting: Translate complex datasets into actionable recommendations to inform alumni engagement and institutional priorities.
• Strategic Insights Leadership Reporting: Develop dashboards, analytical reports and executive presentations for university leadership, the Governing Body and other stakeholders.
• Strategic Insights Leadership Reporting: Identify meaningful alumni success stories supported by quantitative and qualitative evidence.
• Performance Measurement Decision Support: Define and track KPIs for alumni engagement, data coverage, chapter participation and programme effectiveness.
• Performance Measurement Decision Support: Build reporting frameworks to measure outcomes and identify opportunities for improvement.
• Performance Measurement Decision Support: Work closely with the Community and Communications teams to support data-driven planning and execution.

Qualifications

• 8-10 years of relevant experience in business analytics, strategy, consulting, data-led operations, CRM transformation or related roles.
• Strong analytical and structured problem-solving skills, with demonstrated ability to interpret complex datasets and translate findings into strategic recommendations.
• Demonstrated experience designing or implementing data systems, CRM platforms, dashboards and reporting frameworks, with hands-on CRM implementation experience essential.
• Advanced proficiency in Excel/Google Sheets and PowerPoint; working knowledge of Power BI, Tableau, SQL or similar analytical tools is highly desirable.
• Strong ownership, attention to detail, stakeholder management and ability to independently drive initiatives and present insights to senior leadership.
• A proactive, collaborative mindset with the ability to navigate ambiguity, build processes and deliver measurable outcomes.

Who You Are

• You have strong experience in data management, analytics, and data governance, with a background in consulting, strategy, business intelligence, or institutional research.
• You have experience implementing and managing CRM platforms such as Salesforce, Dynamics 365, or similar database systems.
• You understand data architecture, integration, enrichment, and automation, and are comfortable exploring AI-enabled tools to improve data processes.
• You are analytical and skilled at translating complex data into meaningful insights, dashboards and actionable recommendations.
• You are a strong communicator who can work effectively with leadership and cross-functional teams, manage multiple priorities, and take ownership of deliverables.