Senior Manager

DuoJobs; Kozhikode district; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

DuoJobs in Calicut, Kerala, seeks a Senior Manager - Sales Excellence & CRM to drive sales discipline, strengthen CRM processes, improve reporting, and ensure effective sales governance.

The ideal candidate has 8–12 years in hardcore sales and leadership, with strong CRM management, lead management, forecasting, and data-driven performance improvement. This is a full-time on-site role requiring strategic vision and stakeholder management.

Qualifications

• 8–12 years of experience in sales, sales operations, or CRM leadership.
• Strong track record in leading sales teams and driving performance.
• Excellent analytical and data interpretation skills.
• Experience in CRM governance, reporting, and dashboard development.

Responsibilities

• Drive sales discipline and standardise sales processes across the organisation.
• Manage and optimise CRM systems and processes.
• Monitor lead generation, allocation, follow-ups, and conversion performance.
• Track pipelines, targets, and team performance.
• Develop and maintain sales dashboards and management reports.
• Ensure accurate CRM data entry and reporting across teams.
• Analyse sales data to identify performance gaps and opportunities.
• Establish CRM governance, processes, and compliance standards.
• Collaborate with sales leadership to improve conversion rates.
• Monitor customer journeys from lead to closure and optimize flows.
• Identify bottlenecks and implement corrective measures.
• Support forecasting, performance reviews, and strategic decision-making.
• Train and guide sales teams on CRM usage and reporting.

Skills

Sales Leadership

CRM Management

Sales Analytics

Lead Management

Reporting & Dashboards

Stakeholder Management

Tools

CRM Software

Job description

• Location: Calicut (Kozhikode), Kerala
• Industry: Real Estate / Property Development / Construction
• Employment Type: Full-Time
• Experience: 8-12 Years
• Role Type: Sales Leadership / CRM / Sales Operations

A leading real estate and property development organisation in Calicut is looking for an experienced Senior Manager - Sales Excellence & CRM to drive sales discipline, strengthen CRM processes, improve reporting, and ensure effective sales governance.

The ideal candidate should have 8-12 years of experience in hard-core sales and leadership roles, with strong expertise in CRM management, sales tracking, lead management, reporting, and sales performance improvement.

Key Responsibilities

• Drive sales discipline and standardise sales processes across the organisation.
• Manage and optimise CRM systems and processes.
• Monitor lead generation, lead allocation, follow-ups, and conversion performance.
• Track sales activities, pipelines, targets, and team performance.
• Develop and maintain sales dashboards and management reports.
• Ensure accurate and timely CRM data entry and reporting.
• Analyse sales data to identify performance gaps and improvement opportunities.
• Establish CRM governance, processes, and compliance standards.
• Work closely with sales teams and leadership to improve conversion rates.
• Monitor customer journeys from lead generation through sales closure.
• Identify process bottlenecks and implement corrective measures.
• Support sales forecasting, performance reviews, and strategic decision-making.
• Train and guide sales teams on CRM usage, reporting, and sales processes.

Requirements

• 8-12 years of experience in sales, sales operations, CRM, or related leadership roles.
• Strong experience in hard-core sales and sales team leadership.
• Experience in the real estate, property development, construction, or related industry is preferred.
• Strong understanding of CRM systems and sales reporting.
• Excellent analytical and data interpretation skills.
• Strong leadership, communication, and stakeholder management abilities.
• Proven ability to improve sales processes and team performance.
• Strong knowledge of lead management, sales tracking, and CRM governance.