ANALYST

Digitide; New Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

Digitide is seeking an Analyst to enhance back-office operations in its CLM Domestic Diversified team. The role focuses on analyzing processes, identifying efficiency gains, and documenting procedures to support growth and cost reduction.

The ideal candidate holds a Bachelor's in a related field, with 2+ years in analytics, strong Excel/PowerPoint skills, and a data-driven, detail-oriented mindset. Collaboration across departments will be essential to drive timely process improvements.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 2+ years of experience in a similar analytical role, preferably in a back-office environment.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent organizational and time management abilities.

Responsibilities

• Conduct in-depth analysis of back-office processes and identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency and reduce costs.
• Create and maintain detailed documentation for all back-office procedures.
• Collaborate with cross-functional teams to ensure seamless integration of processes.
• Monitor and report on KPIs to track progress and identify areas of concern.
• Stay updated with industry best practices and implement innovative solutions.
• Provide support and training to back-office staff to ensure effective execution of tasks.
• Troubleshoot and resolve any issues or bottlenecks in the back-office operations.
• Maintain a high level of data integrity and confidentiality.
• Assist in project management and ensure timely delivery of back-office projects.

Skills

Analytical skills

Data-driven mindset

MS Excel

Communication skills

Time management

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

PowerPoint

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Analyst in the CLM Domestic Diversified | Manpower - Back office department, you will play a crucial role in optimizing our back-office operations. Your primary responsibility will be to analyze and streamline various processes, ensuring maximum efficiency and productivity. This role offers an excellent opportunity to contribute to the company's growth and success.

Responsibilities

• Conduct in-depth analysis of back-office processes and identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency and reduce costs.
• Create and maintain detailed documentation for all back-office procedures.
• Collaborate with cross-functional teams to ensure seamless integration of processes.
• Monitor and report on key performance indicators (KPIs) to track progress and identify areas of concern.
• Stay updated with industry best practices and implement innovative solutions.
• Provide support and training to back-office staff to ensure effective execution of tasks.
• Troubleshoot and resolve any issues or bottlenecks in the back-office operations.
• Maintain a high level of data integrity and confidentiality.
• Assist in project management and ensure timely delivery of back-office projects.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 2+ years of experience in a similar analytical role, preferably in a back-office environment.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint.
• Knowledge of industry-specific software or tools is an advantage.
• Strong communication and interpersonal skills for effective collaboration.
• Ability to work independently and manage multiple tasks simultaneously.
• Attention to detail and a commitment to accuracy.
• A proactive and results-oriented mindset.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 269120
• Job Category Customer Support/Operations | BPM