Senior Life Cycle Engineer/ Expert/ Specialist

SITA; Delhi; Hybrid; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Flex Week: Work from home up to 2 days/week

Employee Wellbeing support

Professional Development opportunities

Job summary

A global technology leader in Delhi is seeking a skilled professional to manage the lifecycle of network services, focusing on security infrastructure. The role involves collaboration with cross-functional teams, providing support for network-related issues, and optimizing service delivery. Ideal candidates have 5-8 years of experience in networking, knowledge of routing and security protocols, and relevant certifications. Join us to shape the future of air travel technology while enjoying diverse work arrangements.

Qualifications

• 5 to 8 years of experience in managing network services.
• Hands-on experience in network service design and troubleshooting.
• Ability to implement changes while minimizing disruptions.

Responsibilities

• Manage the lifecycle of network and security services.
• Provide L2/L3 support for Airport network and security infrastructure.
• Collaborate with teams to optimize network services.

Skills

Network services lifecycle management

Routing protocols: BGP, OSPF

Security protocols: VTP, STP

Network service design and implementation

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science or related field

Cisco Certified Network Professional CCNP

CompTIA Network+

Security Associate-level certification

Associate-level SD-WAN Certification

Tools

Cisco and Juniper routers

Cisco ASA and Palo Alto firewalls

Datacenter switching tools: Cisco Nexus

Job description

Overview

WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA.

Responsibilities

Responsible for service provisioning and the end-to-end lifecycle of a network security shared infrastructure, SD-WAN, and other cloud security solutions.

• Manage the complete lifecycle of network & security services, from initial provisioning through to decommissioning, ensuring adherence to quality standards and operational efficiency.
• Responsible for implementation, deployment & providing L2/L3 support for Airport network & security infra, including LAN, WAN, firewall, Versa SD-WAN solution.
• Collaborate with cross-functional teams to design, implement, and optimize network services that meet organizational and customer requirements.
• Oversee the provisioning process for network services, ensuring timely and accurate deployment of resources and capabilities.
• Conduct regular performance monitoring and analysis to identify areas for improvement and ensure network services meet operational benchmarks.
• Implement changes and enhancements to network services, managing associated risks and ensuring minimal disruption to operations.
• Develop and maintain documentation for network & security infrastructure services configurations, processes, and procedures to ensure consistency and compliance.
• Support incident and problem management processes, contributing to the resolution of issues affecting network services and facilitating root cause analysis.
• Lead the evaluation and adoption of new technologies and methodologies to enhance service provisioning and lifecycle management.
• Provide training and support to operational teams on network services and lifecycle management best practices.

Available for on-call support to service operations teams when needed for complex incident support. Required to work in a 24/7 environment based on change or deployment calendar.

Qualifications

EXPERIENCE

• Proven 5 to 8 years of experience in managing and optimizing the lifecycle of network services including provisioning, performance monitoring, and decommissioning.
• Hands-on experience in network service design, implementation, and troubleshooting.
• Demonstrated ability to work cross-functionally with teams including Engineering, Operational, and Customer-facing teams.
• Experience in implementing changes and enhancements to network services with a focus on minimizing operational disruption.
• Prior involvement in training and supporting operational teams on network service management best practices.
• Experience in evaluating and adopting new technologies and methodologies to improve service provisioning and management processes.
• Strong working knowledge of routing protocols: BGP, OSPF (EIGRP, RIP optional).
• Strong working knowledge of security protocols: VTP, STP, RSTP, PVST, HSRP.
• Experience in implementing and troubleshooting Cisco and Juniper routers, switches, and firewalls (Cisco ASA and Palo Alto).
• Working knowledge of Datacenter switching (e.g., Cisco Nexus, ACI); Versa SD-WAN as an added advantage.

Knowledge & Skills

Functional Skills:

• Performance Measurement
• Collaboration
• Project Management

Technical Skills:

• Operations Monitoring & Diagnostics
• Configuration Management
• Technical Expertise of Products / Services
• Software Development
• Network Engineering
• Technical Documentation & Writing

Education & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• Relevant industry certifications (e.g., Cisco Certified Network Professional CCNP, CompTIA Network+, or equivalent) are desirable.
• Any Security Associate-level certification is mandatory.
• Associate-level SD-WAN Certification (Specialist or Professional level) will be preferred.

Qualifications

• Strong knowledge of network services lifecycle management including provisioning, monitoring, and decommissioning.
• Understanding of network protocols, service models, and service-level agreements (SLAs).
• Familiarity with network management tools and technologies.
• Ability to design and implement network services to meet both organizational and customer needs.
• Knowledge of incident, problem, and change management processes in a network operations context.

What We Offer

We\'re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We\'re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it\'s like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team\'s needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.