Lead Analyst, IT Service Delivery

Stryker Corporation; Gurugram District; Hybrid; INR 3,000,000 - 5,200,000; Full time

Job summary

Stryker Corporation in India seeks an IT Service Delivery Functional Lead for Manufacturing SAP to coordinate platform management and act as a liaison between business, IT Basis, IT Security and IT Functional Teams. You will apply SAP ECC FICO, PP, MM, WM, and PPQM expertise to optimize operations.

The role emphasizes driving continuous improvement, building strong cross‑functional relationships, and guiding use cases that align technology with commercial goals while ensuring clear communication

Qualifications

• 7-10 years of IT and Manufacturing experience with SAP.
• Expertise in FICO, PP, MM, WM, PPQM.
• Strong data analysis and problem-solving skills.
• Ability to lead on- and off-shore technical teams.
• Ability to self-direct work, meet deadlines, and produce high-quality work.

Responsibilities

• Ensure excellence in process execution across SAP service operations (incident, problem, change, configuration).
• Lead continuous improvement initiatives to mature operations and increase visibility into service performance.
• Advise business on standards, methods, tools and applications relevant to the service area.
• Build and maintain strong relationships with IT and business teams.
• Partner with business and technical teams to drive consensus on solutions to business demand and delivery of solutions.
• Define tangible use cases aligning technology output to commercial objectives.
• Communicate clearly between business stakeholders and IT technical teams.

Skills

Data analysis

Problem-solving

SAP FICO

SAP PP

SAP MM

SAP WM

SAP PPQM

Team leadership

Education

Bachelor’s or Master’s degree in CS/Engineering/IS/Business

Job description

Work Flexibility: Hybrid

The IT Service Delivery Functional Lead for Manufacturing SAP will support platform management activities serving as a partnered liaison between the business, IT Basis, IT Security and IT Functional Teams. This role is responsible for building strong, collaborative relationships across our IT and business teams bringing SAP ECC functional expertise.

What you will do:

Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service. Leads continuous improvement initiatives to mature operations and increase visibility into service performance. Advises business on available standards, methods, tools and application relevant to area of service and can make appropriate choices for alternatives. Build and maintain strong relationships with IT and business teams Partner with business and technical teams to drive consensus on the best solution to business demand and the delivery of solutions. Define tangible use cases that align desired technology output to commercial objectives Recommend business process and system changes to improve efficiency and business outcomes Ensure clear communication between business stakeholders and IT technical teams

What you will need:

Bachelor’s or master's degree in the areas of Computer Science, Engineering, Information Systems, Business, preferred. 7-10 years of experience in the field of IT and Manufacturing with SAP. Expertise in FICO, PP, MM, WM, PPQM. Strong data analysis and problem-solving skills Ability to lead on and off-shore technical teams. Works effectively with cross-departmental teams and facilitate discussions across the team to derive solutions. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work

Travel Percentage: 20%

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.