Senior Lead Analyst Knowledge Services

Infosys Limited; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Infosys Limited is seeking a Senior Lead Analyst in Knowledge Services to own and govern production analytics platforms, enabling AI-assisted analytics and ensuring audit-readiness across regulated environments.

The role requires 8-11 years of experience, graduate education, and hands-on expertise with BI tooling, security provisioning, and CI/CD processes to support scalable data operations.

Qualifications

• Graduate education required.
• 8-11 years of experience.
• Owns production analytics platforms and governance responsibilities.
• Experience enabling AI-assisted analytics.
• Experience in regulated audit-heavy environments.
• Manages access provisioning, security changes, and platform incidents within SLAs.
• Knowledge of platform governance including security policies and cost/audit readiness.
• Experience with Jira, Confluence, and ServiceNow.

Responsibilities

• Own production analytics platforms including incident, change, access governance.
• Govern AI-assisted analytics and ensure operational readiness.
• Maintain governance standards in regulated environments with approvals and reviews.
• Manage access provisioning, security changes, SPICE capacity, and incident handling.
• Understand BI platform incident, service-request, problem, and change management processes.
• Apply platform governance practices for access controls, security, and cost monitoring.

Skills

Incident governance

AI-assisted analytics

Regulated environments

Access provisioning

Platform governance

Incident management

CI/CD

Monitoring

Education

Graduate

Tools

Jira

Confluence

ServiceNow

Amazon QuickSight

Amazon Bedrock

Job description

Job ID/Reference Code PROGEN-EXTERNAL-255070

Work Experience 8 - 11 Years

Job Title Senior Lead Analyst Knowledge Services

Educational Requirements Graduate

Service Line BPO Service Line

Responsibilities

• Experience owning production analytics platforms — incident, change, access, capacity and cost governance.
• Experience enabling and governing AI-assisted / natural-language analytics.
• Experience in regulated, audit-intensive environments (documented approvals, access reviews), setting standardsand providing technical leadership.
• Ability to manage access provisioning, security changes, SPICE capacity and refresh failures, platform incidentsand user queries within agreed service levels.
• Understanding of incident, service-request, problem, and change-management processes for BI platformoperations.
• Strong knowledge of platform governance — access controls, security policies, usage and capacity monitoring,cost governance and audit readiness.
• Experience with Jira, Confluence, ServiceNow, or similar delivery and support-management tools.
• Key technical skills:
  • Amazon QuickSight administration — SPICE, row-/column-level security, SSO and namespaces
  • Amazon Bedrock / QuickSight Q for AI-assisted and natural-language analytics
  • CI/CD and release governance
  • Monitoring, alerting and incident management for production BI environments.

Preferred Skills:

Analytics->Agile->Scrum->Cloud Services ( Azure + AWS+ IBM+ Oracle + snowflake + GCP)->Big Data->API - Integration