Senior IT Support Engineer

Iq-eq; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Iq-eq is seeking a competent Level 2 IT support specialist to manage tickets, perform proactive system administration, and ensure high-quality service delivery across Microsoft 365, Intune, and Cisco Meraki environments.

You will handle remote, phone, email, and onsite support, document resolutions, and contribute to automation and optimization of the organisation's technology stack while communicating clearly with non-technical stakeholders.

Qualifications

• Experience providing Level 2 IT support and handling tickets.
• Proficient in Microsoft 365 management and Intune.
• Experience with PowerShell and Microsoft Graph automation.

Responsibilities

• Manage assigned support tickets, escalations, and project tasks.
• Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Intune.
• Configure and troubleshoot Cisco Meraki networking (MX/MS/MR), VLANs, DNS, VPN.
• Support onboarding, deployments, and technology projects with remote, phone, email, and onsite support.
• Maintain operational discipline with status updates, monitoring, security, and service quality.

Skills

Microsoft 365

Intune

Remote support

PowerShell

Microsoft Graph

Cisco Meraki

Tools

Cisco Meraki MX/MS/MR

Job description

This Role

Provides Level 2 IT support and technical administration across Microsoft 365, Intune, Cisco Meraki, and managed services environments, ensuring timely resolution of support requests, proactive system management, client satisfaction, operational efficiency, and adherence to service delivery standards.

What You Will Do

• You'll manage assigned support tickets, escalations, and project tasks through a dispatcher-driven service model, providing timely issue resolution, remote support, root-cause analysis, accurate documentation, knowledge base contributions, and detailed time recording to support service delivery and client billing requirements.
• You'll administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Microsoft Entra ID, Conditional Access, MFA, SSPR, and Intune, while assisting with tenant migrations, environment buildouts, device management, application deployment, and automation using PowerShell and Microsoft Graph.
• You'll configure, manage, and troubleshoot Cisco Meraki networking solutions, including MX, MS, and MR devices, VLANs, firewall rules, DNS, NAT, VPN connectivity, domain management, and network remediation activities, escalating complex issues when appropriate.
• You'll support client onboarding, infrastructure deployments, and technology projects by providing remote, phone, email, and onsite technical support, clearly communicating complex technical information to non-technical stakeholders, and contributing to the implementation and optimisation of the organisation's technology stack.
• You'll maintain strong operational discipline by proactively communicating workload status, collaborating with internal teams, monitoring alerts and system health, supporting security and compliance initiatives, and ensuring high-quality service delivery across endpoint management, networking, cloud platforms, and managed services operations.