Senior IT Support Engineer

bluevineindia; Bengaluru; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

Bluevine is seeking a Senior IT Support Engineer (P3) to join its global IT team in a hybrid role. You will handle high-level escalations, manage device platforms, and drive major IT projects while aligning with security standards and audit readiness.

You will mentor junior staff and partner with security to safeguard endpoints. The role requires deep enterprise IT experience, strong scripting abilities, and broad system administration skills across macOS, Windows, networking, and SaaS tools.

Qualifications

• 5+ years of enterprise IT support or system administration.
• Advanced macOS and Windows administration with troubleshooting and security configurations.
• MDM experience with Jamf Pro and Microsoft Intune in an enterprise environment.
• IAM platforms such as Okta, Azure AD/Entra ID, or Google Workspace.
• Experience managing Jira Service Management and ITIL practices.
• Solid enterprise networking and AV fundamentals (TCP/IP, DNS, VPNs, Meraki, Zoom).
• Security-first mindset including endpoint encryption and SOC2 awareness.
• Strong communication and stakeholder management; ability to explain technical concepts to non-technical staff.

Responsibilities

• Own and resolve complex L2/L3 escalations across macOS, Windows, network, and SaaS environments.
• Administer and optimize management platforms, including Google Workspace, Okta, Jamf Pro, and Microsoft Intune.
• Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment workflows, and office expansions.
• Partner with Information Security to enforce endpoint compliance, patch management, identity security, and audit readiness.
• Design, build, and maintain automation scripts (Bash, PowerShell, or Python).
• Oversee local AV and video conferencing systems (Zoom Rooms, Dialpad) and enterprise networking hardware (Cisco Meraki).
• Author and maintain internal documentation, SOPs, and end-user knowledge base articles.
• Mentor and guide junior IT support team members.

Skills

Enterprise IT support

L2/L3 escalation handling

Strong communication

Security & IAM understanding

Project coordination

Tools

Jamf Pro

Microsoft Intune

Google Workspace

Okta

Jira Service Management

Cisco Meraki

Zoom Rooms

Dialpad

PowerShell

Bash/Python

Job description

About Bluevine

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we've supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We're innovators driven by big ideas, collaboration, and real impact. Here, you'll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what's next?

This is a hybrid role . At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

We are seeking a Senior IT Support Engineer (P3) to join our global IT team. In this high-impact role, you will serve as a key technical anchor for both local and global offices while collaborating closely with a talented worldwide team that is constantly pushing the envelope with exciting technologies and open to fresh ideas.

As a Senior IT Support Engineer, you will go beyond standard day-to-day user support. While ensuring both local and global employees across all offices receive prompt, high-touch assistance for hardware and software issues, you will primarily drive advanced L2/L3 technical escalations, manage device management platforms (MDM), lead strategic infrastructure projects, and automate operational workflows. You will play a crucial role in maintaining high security standards, mentoring junior team members, and ensuring our technological infrastructure seamlessly scales with our business growth.

To ensure success, you should bring deep enterprise IT experience, advanced system administration skills, and strong project management capabilities. Excellent troubleshooting abilities and high-level interpersonal communication are essential, as you will build strong relationships across our global business units while optimizing IT processes for scale.

WHAT YOU'LL DO:

• Own and resolve complex L2/L3 escalations across macOS, Windows, network, and SaaS environments.
• Administer and optimize management platforms, including Google Workspace,Okta, Jira Jamf Pro, and Microsoft Intune.
• Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment workflows, and office expansions.
• Partner closely with the Information Security team to enforce endpoint compliance, patch management, identity security, and audit readiness across all devices.
• Design, build, and maintain automation scripts (Bash, PowerShell, or Python) to streamline repetitive onboarding, offboarding, and IT operations tasks.
• Oversee local AV and video conferencing systems (Zoom Rooms, Dialpad), enterprise networking hardware (Cisco Meraki or similar), and office vendor relationships.
• Author and maintain high-quality internal documentation, standard operating procedures (SOPs), and end-user knowledge base articles.
• Mentor and provide guidance to junior IT support team members.

WHAT WE LOOK FOR:

• 5+ years of experience in enterprise IT support or system administration, ideally within a high-growth tech startup or global product company.
• Advanced Administration of macOS and Windows: Deep hands-on experience with system troubleshooting, kernel/system extensions, OS deployments, and security configurations.
• Hands-on MDM Expertise: Proven experience configuring and maintaining Jamf Pro and Microsoft Intune in an enterprise environment.
• Identity & Access Management: Deep familiarity with IAM platforms such as Okta, Azure AD/Entra ID, or Google Workspace.
• SaaS & Service Desk Operations: Strong experience managing Jira Service Management (or similar ITSM platforms) with a solid understanding of SLA management and ITIL practices.
• Network & AV Fundamentals: Solid understanding of enterprise networking (TCP/IP, DNS, DHCP, VPNs, VLANs, Meraki equipment) and workplace AV systems (Zoom, Dialpad).
• Security-First Mindset: Experience implementing endpoint encryption (FileVault, BitLocker), SOC2 compliance standards, and endpoint detection and response (EDR) tools.
• Strong communication and stakeholder management skills: ability to explain complex technical concepts clearly to non-technical employees and executives alike.