Senior IT Support Engineer

Bluevine; Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Excellent group health coverage

Meal allowance

Transportation assistance

Generous paid time off

Mental health benefits

Financial advisory services

Learning and development

Volunteer opportunities

Job summary

Bluevine in Bengaluru, India, is seeking a Senior IT Support Engineer (P3) to support global offices. This hybrid role focuses on advanced L2/L3 escalations, device management, and strategic IT projects, with emphasis on security and scalable infrastructure.

You will mentor peers, automate workflows with scripts, and partner with Information Security. Strong enterprise IT background, excellent communication, and hands-on experience with Jamf Pro, Intune, Okta, and Google Workspace are essential.

Qualifications

• 5+ years of enterprise IT support or sysadmin experience.
• Advanced macOS and Windows administration and troubleshooting.
• MDM experience with Jamf Pro and Microsoft Intune.
• IAM expertise with Okta, Azure AD/Entra ID, or Google Workspace.
• Experience with Jira Service Management and ITIL/SLA practices.
• Networking and AV fundamentals (Meraki, Zoom, Dialpad).
• Security-first mindset with endpoint encryption and SOC2 awareness.
• Strong communication with stakeholders.

Responsibilities

• Resolve L2/L3 escalations for macOS, Windows, network, and SaaS environments.
• Administer and optimize management platforms and deployment workflows.
• Lead local and global IT projects (infrastructure upgrades, zero-touch deployments).
• Ensure endpoint security and patch management in collaboration with Security teams.
• Design and maintain automation scripts (Bash, PowerShell, Python).
• Oversee AV and conferencing systems and enterprise networking hardware.
• Create and maintain internal docs and SOPs; mentor juniors.

Skills

IT support

MacOS admin

Windows admin

SLA & ITIL

IAM

Scripting

SaaS & ITSM

Communication

Tools

Jamf Pro

Intune

Okta

Google Workspace

Jira Service Management

Zoom Rooms

Meraki

Job description

Job Description:

About Bluevine

Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.

We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in‑person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In‑office days will be determined by location and discipline.

ABOUT THE ROLE:

We are seeking a Senior IT Support Engineer (P3) to join our global IT team. In this high-impact role, you will serve as a key technical anchor for both local and global offices while collaborating closely with a talented worldwide team that is constantly pushing the envelope with exciting technologies and open to fresh ideas.

As a Senior IT Support Engineer, you will go beyond standard day-to-day user support. While ensuring both local and global employees across all offices receive prompt, high-touch assistance for hardware and software issues, you will primarily drive advanced L2/L3 technical escalations, manage device management platforms (MDM), lead strategic infrastructure projects, and automate operational workflows. You will play a crucial role in maintaining high security standards, mentoring junior team members, and ensuring our technological infrastructure seamlessly scales with our business growth.

To ensure success, you should bring deep enterprise IT experience, advanced system administration skills, and strong project management capabilities. Excellent troubleshooting abilities and high-level interpersonal communication are essential, as you will build strong relationships across our global business units while optimizing IT processes for scale.

WHAT YOULL DO:

• Own and resolve complex L2/L3 escalations across macOS, Windows, network, and SaaS environments.
• Administer and optimize management platforms, including Google Workspace,Okta, Jira Jamf Pro, and Microsoft Intune.
• Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment workflows, and office expansions.
• Partner closely with the Information Security team to enforce endpoint compliance, patch management, identity security, and audit readiness across all devices.
• Design, build, and maintain automation scripts (Bash, PowerShell, or Python) to streamline repetitive onboarding, offboarding, and IT operations tasks.
• Oversee local AV and video conferencing systems (Zoom Rooms, Dialpad), enterprise networking hardware (Cisco Meraki or similar), and office vendor relationships.
• Author and maintain high-quality internal documentation, standard operating procedures (SOPs), and end-user knowledge base articles.
• Mentor and provide guidance to junior IT support team members.

WHAT WE LOOK FOR:

• 5+ years of experience in enterprise IT support or system administration, ideally within a high-growth tech startup or global product company.
• Advanced Administration of macOS and Windows: Deep hands‑on experience with system troubleshooting, kernel/system extensions, OS deployments, and security configurations.
• Hands‑on MDM Expertise: Proven experience configuring and maintaining Jamf Pro and Microsoft Intune in an enterprise environment.
• Identity & Access Management: Deep familiarity with IAM platforms such as Okta, Azure AD/Entra ID, or Google Workspace.
• SaaS & Service Desk Operations: Strong experience managing Jira Service Management (or similar ITSM platforms) with a solid understanding of SLA management and ITIL practices.
• Network & AV Fundamentals: Solid understanding of enterprise networking (TCP/IP, DNS, DHCP, VPNs, VLANs, Meraki equipment) and workplace AV systems (Zoom, Dialpad).
• Security-First Mindset: Experience implementing endpoint encryption (FileVault, BitLocker), SOC2 compliance standards, and endpoint detection and response (EDR) tools.
• Strong communication and stakeholder management skills: ability to explain complex technical concepts clearly to non-technical employees and executives alike.

Bonus points if you also have:

• Experience writing scripts to automate admin workflows and API integrations.
• Experience collaborating with distributed teams across multiple time zones.
• Relevant industry certifications (e.g., Jira Certified, Jamf Certified Admin, Okta Certified Administrator).

Benefits & Perks

• Excellent group health coverage and life insurance
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities

Requirements: