Senior IT Manager

Birdeye; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Birdeye is seeking a Senior IT Manager based in Gurugram, India. This role requires 10-12 years in IT, focusing on managing and leading IT infrastructure and support teams globally. Responsibilities include developing IT strategies, overseeing security and compliance, and managing budgets. Candidates should have extensive experience in stakeholder management, ITIL certification, and hands-on knowledge of systems like G-suite and Office 365. Join a culture of innovation and accountability at Birdeye.

Qualifications

• 10–12 years of progressive experience in Information Technology.
• 5 years of direct people management experience.
• ITIL Foundation certified; CCNA, MCP preferred.
• Experience with technical management in fast-paced environments.
• Expertise in managing IT operations for global locations.

Responsibilities

• Lead and manage IT infrastructure across global locations.
• Oversee IT operations, including applications and security.
• Collaborate on IT strategies aligned with business objectives.
• Manage the IT budget and optimize technology ROI.
• Ensure compliance with industry regulations and best practices.

Skills

Stakeholder management

Technical management

Communication

Organizational skills

Customer service

Education

Bachelor and/or Master Degree in Computer Science or Information Systems

Tools

G-suite

Office 365

VMWare

JIRA

RingCentral

Job description

Senior IT Manager at Birdeye in Gurugram, India - Apply now!

G&A Full-time

About Birdeye

Birdeye is the leading agentic marketing platform for multi-location brands. Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions. Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

Job Summary

The Senior IT Manager will lead and manage the Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems and ensuring the security, efficiency, and performance of IT operations. The Senior IT Manager will play a strategic role in aligning IT initiatives with business goals, optimizing technology investments, and driving continuous improvements across the IT function.

Responsibilities

Leadership & Management:

• Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence.
• Oversee IT operations including infrastructure, applications, security, and support services.
• Manage relationships with external vendors and service providers.
• Ensure compliance with industry regulations, security standards, and best practices.

IT Strategy & Planning:

• Collaborate with senior leadership to develop and implement IT strategies that support business objectives.
• Define and implement IT policies, processes, and standards.
• Plan and execute IT projects, ensuring alignment with business goals, on-time delivery, and within budget.
• Drive digital transformation initiatives and identify areas for improvement in IT processes and services.

Infrastructure & Security Management:

• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, storage, and cloud services).
• Ensure the availability, reliability, and scalability of systems and applications.
• Lead cybersecurity initiatives to protect systems and data, including risk assessments, vulnerability management, and incident response.

Budgeting & Cost Management:

• Manage the IT budget, ensuring efficient allocation of resources.
• Optimize IT investments to achieve cost savings and improve technology ROI.
• Track and report on IT performance metrics and financials.

Stakeholder Management:

• Work closely with internal stakeholders to understand their technology needs and deliver solutions that meet business requirements.
• Provide regular updates to senior leadership on IT performance, risks, and opportunities.

Requirements

• Minimum of 10–12 years of progressive experience in Information Technology, with a proven track record of managing complex technical environments.
• At least 5 years of direct people management experience, including hiring, performance coaching, and developing high‑performing technical teams.
• Demonstrated strong stakeholder management skills, with the ability to bridge the gap between technical teams and executive leadership, ensuring IT initiatives align with broader business goals.
• Must be ITIL Foundation certified. CCNA, MCP certifications preferred.
• Bachelor and/or Master Degree in Computer Science, Information Systems.
• Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations.
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Expertise in data governance preferred.
• Experience in Systems namely G-suite, RingCentral, Office 365, JIRA, VMWare, Kandji, Scale Fusion.
• Hands‑on experience with TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems.
• Experience in leading & managing in all aspects of IT operations, including business requirement analysis and design, systems and development, systems operations, network administration and life‑cycle management.
• Ability to work independently and must have strong organizational, communication and customer service skills.
• Expertise in managing IT operations remotely for global locations.
• Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget.
• Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don’t just set goals – we surpass them. We’re a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don’t just talk about making a difference – we make it happen.