Senior IT Engineer- Endpoint Security

Mitigata™ - Full-Stack Cyber Resilience; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mitigata™ - Full-Stack Cyber Resilience is seeking a Senior IT Engineer with strong hands-on experience in endpoint security and device management. You will manage, secure, and support end-user devices across the organization using CrowdStrike EDR, Jamf Pro, and Microsoft Intune.

This role also includes providing L2 IT support for endpoint and user-related issues, monitoring security events, enforcing baselines, and collaborating with Security and IT Infra teams to improve controls.

Qualifications

• 3-5 years of hands-on experience in IT endpoint management and support.
• Strong experience with CrowdStrike EDR installation, policy management, alert investigation and response.
• Hands-on experience with Jamf Pro for macOS device management.
• Hands-on experience with Microsoft Intune for Windows and cross-platform management.
• Experience handling L2 IT Support in an enterprise environment.
• Solid understanding of endpoint security concepts, EDR, antivirus, device compliance, and zero-trust.

Responsibilities

• Manage and administer endpoint security solutions, including policy configuration and incident response.
• Deploy and maintain Jamf Pro and Microsoft Intune across devices.
• Ensure compliance with security baselines, patching, and hardening standards.
• Monitor endpoint health and respond to security events and incidents.
• Automate provisioning, deployment, patch management, and configuration using MDM/UEM tools.
• Provide L2 IT Support for OS problems, enrollment, agent issues, and policy incidents.
• Coordinate with L1/L3, Security, and Infra teams as escalation point.
• Collaborate with Security and Compliance teams to improve endpoint controls.
• Maintain endpoint configurations documentation and troubleshooting guides.
• Support audits with endpoint security and management reports.
• Stay updated on trends in endpoint security, EDR, and device management.

Skills

Endpoint management

CrowdStrike EDR

Jamf Pro

Microsoft Intune

L2 IT Support

Endpoint security concepts

Windows/macOS/mobile support

Scripting

Documentation

Problem-solving

Education

Bachelor degree in IT/CS or related field

Tools

CrowdStrike EDR

Jamf Pro

Microsoft Intune

Job description

Job Title - Senior IT Engineer - End point security

Preferred - Immediate Joiner

Job Summary

We are looking for a Senior IT Engineer with strong hands-on experience in endpoint security and device management. The ideal candidate will be responsible for managing, securing, and supporting end-user devices across the organization using tools such as CrowdStrike EDR, Jamf Pro, Microsoft Intune, and other endpoint management and response solutions. This role also includes acting as Level 2 (L2) IT Support for endpoint and user-related issues.

Key Responsibilities

• Manage and administer endpoint security solutions, primarily CrowdStrike EDR, including policy configuration, alert triage, incident response, and remediation.
• Deploy, configure, and maintain device management platforms such as Jamf Pro (macOS) and Microsoft Intune (Windows, macOS, mobile devices).
• Ensure compliance with security baselines, patching, and device hardening standards across all endpoints.
• Monitor endpoint health, security events, and performance; investigate and respond to endpoint-related incidents.
• Automate device provisioning, software deployment, patch management, and configuration using MDM/UEM tools.
• Provide L2 IT Support for end-user and endpoint-related issues, including OS problems,
• device enrollment, security agent issues, application access, and policy-related incidents.
• Act as an escalation point from L1 support and coordinate with L3, Security, and Infrastructure teams when required.
• Collaborate with Security, IT Infrastructure, and Compliance teams to implement and improve endpoint security controls.
• Maintain documentation for endpoint configurations, SOPs, and troubleshooting guides.
• Support audits and compliance initiatives by providing endpoint security and management reports.
• Stay updated with the latest trends in endpoint security, EDR, and device management technologies.

Required Skills & Qualifications

• 3-5 years of hands-on experience in IT endpoint management and support.
• Strong experience with CrowdStrike EDR (installation, policy management, alert
• investigation, and response).
• Hands-on experience with Jamf Pro for macOS device management.
• Hands-on experience with Microsoft Intune for Windows and cross-platform device management.
• Proven experience handling L2 IT Support responsibilities in an enterprise environment.
• Solid understanding of endpoint security concepts, EDR, antivirus, device compliance, and zero-trust principles.
• Experience managing Windows, macOS, and mobile devices (iOS/Android).
• Good knowledge of OS troubleshooting, patching, and device lifecycle management.
• Familiarity with scripting (PowerShell, Bash, or similar) is a plus.
• Strong problem-solving, communication, and documentation skills.

Preferred / Good to Have

• Experience with additional endpoint or security tools (e.g., Defender for Endpoint,
• Workspace ONE, SentinelOne).
• Knowledge of identity and access management (Azure AD / Entra ID).
• IT certifications related to endpoint management or security (Jamf, Microsoft, CrowdStrike, etc.).

Qualifications

• Bachelor degree or equivalent in Information Technology, Computer Science, or a related field.