Sr Information Systems Engineer

UKG; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UKG is seeking an Endpoint Management Engineer in Bengaluru to manage and optimize enterprise endpoint operations. You will configure Windows and macOS endpoints with Intune and Jamf Pro, support Autopilot enrollment, and work on security and compliance initiatives.

The role involves partnering with architects, documenting processes, and delivering efficient endpoint services. Ideal candidates have strong troubleshooting skills, experience with ServiceNow, and a customer-focused mindset, with

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field or equivalent practical experience.
• Relevant certifications in Microsoft Intune, Microsoft Endpoint Administrator, Tanium, Jamf, macOS support, or endpoint security are a plus.
• Strong troubleshooting and analytical abilities with attention to detail.
• Ability to manage multiple incidents, requests, and operational tasks within defined SLAs.
• Customer-focused mindset with ownership and accountability.

Responsibilities

• Manage endpoint-related incidents, requests, and service tasks via ServiceNow within SLAs.
• Administer Windows and macOS endpoints using Microsoft Intune and Jamf Pro.
• Provision, configure, deploy applications, ensure compliance, and manage policies.
• Support Autopilot, device enrollment, lifecycle management, and endpoint security initiatives.
• Utilize Tanium for visibility, inventory, patch compliance, remediation, and ops support.
• Provide Tier 2/3 support for endpoint and client platform issues.
• Assist with privileged access and remote support using BeyondTrust.
• Investigate and resolve compliance, configuration, and patching issues.
• Collaborate with Endpoint Systems Architects on tech rollouts and improvements.
• Create and maintain technical docs, SOPs, and knowledge base articles.
• Participate in migrations, upgrades, and security initiatives.
• Monitor platforms and identify opportunities for efficiency.
• Escalate complex issues for root-cause analysis.

Skills

Endpoint management

Microsoft Intune

Jamf Pro

Tanium

Microsoft Autopilot

ServiceNow

BeyondTrust

ITIL

PowerShell scripting

Documentation

Troubleshooting

Cross-functional collaboration

Ownership & accountability

Education

Bachelor’s degree in Computer Science / IT

Relevant certifications in Intune / Endpoint admin / Tanium / Jamf

Tools

Microsoft Intune

Jamf Pro

Tanium

Microsoft Autopilot

ServiceNow

BeyondTrust

PowerShell

Job description

We are looking for a skilled Endpoint Management Engineer with strong technical experience in Microsoft Intune, Tanium, Jamf Pro, Windows and macOS endpoint management, and enterprise device support. The role will be responsible for managing endpoint operations, resolving technical issues, supporting device lifecycle activities, and ensuring endpoint compliance, security, and operational efficiency.

Key Responsibilities

• Manage and resolve endpoint-related incidents, requests, and service tasks through the ServiceNow queue in accordance with established SLAs.
• Administer and support Windows and macOS endpoints using Microsoft Intune and Jamf Pro.
• Perform endpoint provisioning, configuration, application deployment, compliance management, and policy administration.
• Support Microsoft Autopilot, device enrollment, lifecycle management, and endpoint security initiatives.
• Utilize Tanium for endpoint visibility, inventory management, patch compliance, remediation, and operational support.
• Provide Tier 2/3 support and troubleshooting for endpoint, device management, and client platform issues.
• Support privileged access and remote support solutions using BeyondTrust.
• Investigate and resolve endpoint compliance, configuration, software deployment, and patching issues.
• Collaborate with Endpoint Systems Architects to implement new technologies, policies, standards, and process improvements.
• Create and maintain technical documentation, operational procedures, and knowledge base articles.
• Participate in endpoint-related projects, migrations, upgrades, and security initiatives.
• Monitor endpoint management platforms and proactively identify opportunities for operational improvement.
• Escalate complex issues to senior engineers or architects when required and assist with root‑cause analysis.

Required Skills And Experience

• Hands‑on experience with Microsoft Intune for endpoint management, policy configuration, compliance management, and application deployment.
• Experience administering and supporting Windows and macOS endpoints in an enterprise environment.
• Working knowledge of Jamf Pro for macOS device management.
• Experience with Tanium for endpoint visibility, inventory, patch compliance, remediation, and operational reporting.
• Good understanding of Microsoft Autopilot, device enrollment, provisioning, and endpoint lifecycle management.
• Experience working with ServiceNow for incident, request, and task management.
• Ability to troubleshoot endpoint compliance, configuration, patching, software deployment, and device management issues.
• Experience providing Tier 2/3 technical support for endpoint and client platform issues.
• Knowledge of privileged access and remote support tools such as BeyondTrust.
• Strong understanding of endpoint security, compliance, and enterprise IT operational processes.
• Good documentation, communication, and collaboration skills.

Preferred Skills

• Knowledge of Parallels or similar virtualization solutions.
• Experience working with Endpoint Systems Architects or engineering teams on technology rollouts and process improvements.
• Knowledge of PowerShell scripting for automation and troubleshooting.
• Understanding of ITIL processes including Incident, Request, Change, and Problem Management.
• Experience supporting endpoint-related migrations, upgrades, and security initiatives.
• Familiarity with global IT support operations and SLA-based service delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Relevant certifications in Microsoft Intune, Microsoft Endpoint Administrator, Tanium, Jamf, macOS support, or endpoint security will be an added advantage.
• Strong technical troubleshooting and analytical skills.
• Ability to manage multiple incidents, requests, and operational tasks within defined SLAs.
• Customer-focused mindset with strong ownership and accountability.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong attention to detail and commitment to operational excellence.
• Willingness to learn new technologies and contribute to continuous improvement.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process: For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]