Senior IT Automation Engineer

Matillion; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Company Equity

27 days paid time off

12 days of Company Holiday

5 days paid volunteering leave

Group Mediclaim (GMC)

Enhanced parental leave policies

MacBook Pro

Access to career development tools

Job summary

A forward-thinking technology company in Hyderabad is hiring a Senior IT Engineer. The role focuses on automating IT processes and driving innovations in service management. Candidates should have deep expertise in cloud infrastructure and scripting, with a strong emphasis on collaborative problem-solving. This position offers numerous benefits, including company equity and generous paid time off, in a diverse and inclusive environment.

Qualifications

• Deep technical expertise in engineering, administering, and automating cloud and physical infrastructure.
• Proven track record of engineering automated solutions using scripting or no-code automation tools.
• Strong service mindset and collaborative approach.

Responsibilities

• Automate manual IT processes across core systems using no-code tools and scripting.
• Analyze support ticket trends to eliminate service requests through automation.
• Lead strategic automation initiatives including developing AI-driven solutions.
• Lead strategic automation initiatives including AI-driven service desk solutions.
• Act as final technical authority and mentor the team on best engineering practices.

Skills

Cloud infrastructure management

Scripting (Python)

No-code automation tools (n8n, Zapier)

Root cause analysis

Service mindset

No-code automation

n8n

Zapier

Workato

Tools

Okta

Google Workspace

Jamf

Intune

Job description

About the role

We are now hiring a Senior IT Engineer to join our fast growing Hyderabad office. Want to join a forward‑thinking company that is deeply invested in its AI journey, integrating advanced AI and automation into all IT practices? This is an exceptional opportunity for an IT engineer who sees past simple ticket resolution, focusing instead on building innovative solutions to solve complex business problems. You will be instrumental in helping Matillion create a proactive, fully automated, and highly scalable IT environment that removes friction and sets a new benchmark for service excellence. This pivotal role will be the core representative of the IT Service Desk in Hyderabad, combining deep technical expertise with a holistic approach to process optimisation. You will move the IT service from reactive ticket handling to proactive incident prevention, working on site in Hyderabad to drive this culture of relentless automation and technical leadership. The success of this role will be measured by achieving a full process‑driven workflow and complete automation of service desk activities across the organisation.

What you will be doing

• Relentlessly automate manual IT processes across core systems, particularly user lifecycle management (onboarding/offboarding), utilizing no‑code tools and scripting
• Proactively analyze support ticket trends to identify and eliminate entire classes of service requests through strategic system improvements and automation
• Own the problem management lifecycle, performing root cause analysis to engineer permanent, proactive solutions that stop recurring incidents before they happen
• Lead strategic automation initiatives, including developing AI‑driven solutions for the service desk (like the Felix bot) and building out MDM automation via API integration
• Act as the final technical authority and primary technical lead for complex issues, providing mentorship and driving best engineering practices within the team

What we are looking for

• Deep technical expertise in engineering, administering, and automating cloud and physical infrastructure (e.g., Okta, Google Workspace, Jamf, Intune)
• A proven track record of engineering automated solutions using scripting (like Python) or no‑code automation tools (e.g., n8n, Zapier, Workato)
• Strong service mindset, a collaborative approach, and the ability to effectively scope complex business requirements into technical remits
• Proficiency in incident and problem management, with a sharp focus on root cause analysis and implementing permanent fixes
• A high willingness to learn new technologies and an understanding of advanced concepts like AI protocols (e.g., data poisoning, hallucination) and AI‑driven automation

Values

• Confidence without arrogance
• Working with integrity
• Customer obsessed
• Innovate and demand quality
• Bias for action
• We care

Benefits

• Company Equity
• 27 days paid time off
• 12 days of Company Holiday
• 5 days paid volunteering leave
• Group Mediclaim (GMC)
• Enhanced parental leave policies
• MacBook Pro
• Access to various tools to aid your career development

More About Matillion

Thousands of enterprises including Cisco, London Stock Exchange Group, EDF, and Slack trust Matillion for a wide range of use cases from insights and operational analytics, to data science, machine learning, and AI. We are a truly global workforce, dual headquartered in Manchester, UK and Denver, Colorado, with expanding offices in Hyderabad, India, along with valuable remote colleagues around the world.

Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industry

Software Development