Senior I o Engineering Consultant

UnitedHealth Group; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UnitedHealth Group is seeking a seasoned IT Operations professional to manage endpoints across MECM, Intune, and Workspace ONE UEM. You will monitor health, deployments and client readiness while coordinating OS servicing, patching and security remediation.

Strong PowerShell scripting and ITSM experience are essential for rapid restoration and automation. Role requires a solid background in enterprise endpoint management with proactive problem solving and collaboration in war rooms to minimize

Qualifications

• Undergraduate degree or equivalent experience.
• 6+ years in enterprise endpoint management.
• Hands-on admin experience with Workspace ONE UEM.
• Health monitoring, enrollment success, policy deployment.
• ITSM and Change/Incident management experience.
• PowerShell scripting for automation.

Responsibilities

• Platform Operations and Health Monitoring across MECM, Intune and Workspace ONE UEM.
• Administer MECM components, deployments and content distribution.
• Support co-existence of MECM with Intune and Workspace ONE UEM.
• Monitor enrollment success, policy/app deployment and client health.
• Coordinate OS servicing, patching and vulnerability remediation.
• Participate in ITSM war rooms and post-change validation.
• Develop repeatable runbooks and automation using PowerShell.

Skills

PowerShell scripting

Automation

ITSM processes

Health monitoring

Endpoint management

Education

Undergraduate degree or equivalent experience

Tools

MECM (MS Endpoint Configuration Manager)

Intune

Workspace ONE UEM

RBAC

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Summary

Primary Responsibilities: Platform Operations, Health and Availability Administer MECM components (collections, boundaries, deployments, content distribution, client health monitoring, reporting) Administer Intune (enrollment, configuration profiles, compliance policies, app assignments, RBAC) and support coexistence with MECM Administer Workspace ONE UEM (profiles, Smart Groups, compliance, app deployments) and support coexistence with Intune (Dual UEM) Monitor platform health and availability: enrollment success, policy/app success rates, client health, content distribution health, and remediation backlogs Maintain device inventory accuracy and operational hygiene; perform routine health checks and standard validations Application Lifecycle, OS Servicing and Operations Support OS deployment and servicing (Task Sequences, feature updates, in-place upgrades), driver/BIOS packaging coordination, and rollback plans Execute post-deployment validation and remediation for failed installs, policy conflicts, and provisioning issues Patching, Vulnerability Remediation and Compliance Operate software update/patching via MECM (ADRs, maintenance windows, deployment schedules, compliance reporting) and coordinate exception handling Support vulnerability remediation initiatives by deploying security patches and approved mitigations within defined timelines Track compliance posture and drive remediation for non-compliant endpoints; support dashboards and reporting Troubleshooting, ITSM and War Rooms Troubleshoot endpoint deployment and client issues using logs and diagnostics (e.g., AppEnforce/AppDiscovery, WUAHandler, CAS, CCMExec) Work within ITSM processes (Incident/Problem/Change) including change documentation, risk assessment, and post-change validation Participate in major incident war rooms/bridges; provide technical inputs, implement mitigations, and document restoration actions Track and drive SLA adherence; contribute to MTTR reduction via faster triage, known error documentation, and repeat-incident prevention Automation and AI Adoption / Ideation Create and maintain PowerShell-based operational automations (health checks, compliance reporting, remediation scripts) Propose AI-assisted improvements (e.g., Copilot-assisted draft runbooks, KB articles, ticket summarization, and log pattern identification) Pilot small-scale AI/automation ideations with measurable success criteria (time saved, reduced rework, improved compliance) Ensure AI usage adheres to organizational security, privacy, and data handling policies (no sensitive data leakage) Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.

Required Qualifications

Undergraduate degree or equivalent experience 6+ years in enterprise endpoint management 1+ years of hands-on administrative experience with Omnissa Workspace ONE UEM Operations, Health and Availability experience Health monitoring and remediation: client health, enrollment success, policy/app deployment success, content distribution health Service reliability ownership: stability, availability, and operational hygiene Patching and Vulnerability Operations experience MECM patching operations: ADRs, deployment rings, maintenance windows, compliance reporting Vulnerability remediation support: execute remediation plans and validate compliance within required timelines Automation and Scripting experience PowerShell scripting for automation and remediation; familiarity with scheduled tasks and basic safe rollout practices Ability to create repeatable runbooks and operational checklists ITSM and Operational Excellence Experience working in war rooms and providing concise technical updates for rapid restoration Working knowledge of Incident/Problem/Change management; ability t