Senior Fulfillment Support Engineer

DigiKey Global Capability Center; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

DigiKey Global Capability Center in Bengaluru is seeking a Fulfillment Support Engineer to provide L2/L3 production support for warehouse systems, including Manhattan WMOS 2018 and WCS integrations. The role blends hands-on operational support, incident resolution, and technical troubleshooting in a fast-paced, mission-critical operation.

With 7+ years of WMOS and MHE experience, you will monitor system health, drive root-cause analyses, and guide junior engineers as you evolve into a leadership

Qualifications

• Bachelor’s degree in computer science, engineering, or related field.
• Strong hands-on experience with Manhattan WMOS 2018 (or other versions) and MHE systems.
• Experience supporting warehouse management and fulfillment systems.
• Strong troubleshooting and debugging skills in production environments.
• Experience working with databases (SQL) and system integrations.
• Familiarity with ITSM tools (ServiceNow, ADOS, or similar).

Responsibilities

• Provide L2/L3 production support for WMOS, WCS, integrations, and related fulfillment platforms.
• Own and resolve support incidents with root cause analysis and long-term corrective actions.
• Proactively monitor system health using dashboards, alerts, and logs to prevent operational disruptions.
• Participate in on-call rotation and incident management processes.
• Ensure SLA adherence and maintain high system availability.
• Collaborate with SRE teams to design self-healing automation for recurring failure scenarios.
• Troubleshoot and resolve issues across WMOS 2018 and Knapp or any other MHE systems.
• Analyze logs, database queries, interfaces, and batch processes to diagnose issues.
• Collaborate with infrastructure, database, and integration teams to resolve complex incidents.
• Analyze current business processes and system behavior to identify improvement opportunities.
• Make recommendations supported by critical thinking and cost-benefit analysis.
• Partner with business and operations teams to ensure system alignment with operational requirements.
• Support minor enhancements, configuration changes, and defect fixes.
• Participate in knowledge transfer and cross-training initiatives.
• Mentor junior engineers and contribute to team skill development.
• Create and maintain runbooks, SOPs, and support documentation.

Skills

Root cause analysis

System monitoring

Incident management

Troubleshooting

Leadership potential

Agile/DevOps support

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Manhattan WMOS 2018

WCS (Knapp)

SQL

ServiceNow

Job description

The Fulfillment Support Engineer is responsible for providing L2/L3 production support for DigiKey’s fulfillment and warehouse systems, including Manhattan WMOS 2018, WCS (Knapp), shipping, and related integrations.

This role combines hands-on operational support, incident resolution, technical troubleshooting, and continuous improvement, ensuring system stability while proactively reducing technical debt and improving performance.

The ideal candidate has strong experience (7+ years) with Manhattan WMOS 2018(or other versions), MHE Integration (Knapp or other products), warehouse execution environments, and is comfortable working in a fast-paced, mission-critical operation. Any hands on expertise in developing .NET-based applications is also a bonus.

This role is based in Bangalore, India.

This position operates on a shift-based model, and candidates must be flexible to work evenings, weekends, or rotating shifts as required. Over time, this role is expected to evolve into a leadership position, providing opportunities to take on increased ownership and team responsibilities.

Key Responsibilities

Production Support & Operations

• Provide L2/L3 production support for WMOS, WCS, integrations, and related fulfillment platforms
• Own and resolve support incidents with a focus on root cause analysis and long-term corrective actions
• Proactively monitor system health using dashboards, alerts, and logs to prevent operational disruptions
• Participating in on-call rotation and incident management processes
• Ensure SLA adherence and maintain high system availability
• Collaborate with SRE teams to design self-healing automation for recurring failure scenarios

Application & Technical Support

• Troubleshoot and resolve issues across:
• Manhattan WMOS 2018 and Knapp or any other MHE systems
• .NET-based applications and services (good to have)
• Analyze logs, database queries, interfaces, and batch processes to diagnose issues
• Collaborate with infrastructure, database, and integration teams to resolve complex incidents

Business & Systems Analysis

• Analyze current business processes and system behavior to identify improvement opportunities
• Make recommendations supported by critical thinking and cost-benefit analysis
• Partner with business and operations teams to ensure system alignment with operational requirements
• Support minor enhancements, configuration changes, and defect fixes
• Participate in knowledge transfer and cross-training initiatives
• Mentor junior engineers and contribute to team skill development
• Create and maintain runbooks, SOPs, and support documentation

Required Knowledge, Skills and Experience

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
• Strong hands-on experience with Manhattan WMOS 2018 (or other versions) and MHE systems
• Experience supporting warehouse management and fulfillment systems
• Strong troubleshooting and debugging skills in production environments
• Experience working with databases (SQL) and system integrations
• Familiarity with ITSM tools (ServiceNow, ADOS, or similar)

Preferred Qualifications:

• Experience with monitoring tools, dashboards, and alerting platforms
• Understanding of shipping, logistics, and fulfillment workflows
• Experience with Agile or DevOps support models
• Prior experience transitioning systems from vendor-supported to in-house teams