IT Operations and Application Support Engineer

Global Shipping & Logistics LLC, Dubai; Mumbai; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Global Shipping & Logistics (GSL) in Mumbai is seeking a proactive IT Operations & Application Support Engineer to ensure availability, performance, and security of our business applications, warehouse management systems, and cloud services supporting warehousing, inventory, dispatch, and billing.

You will provide Level 1–2 support for WMS, billing and logistics apps, monitor interfaces and file transfers, support RF devices and Microsoft 365, and collaborate with vendors on incidents, upgrades,

Formación

• Bachelor's/Diploma in IT/CS or related field.
• 3–5 years in IT Operations, Infrastructure or Application Support.
• Experience in warehouse/logistics operations preferred.

Responsabilidades

• Provide Level 1–2 support for business apps including WMS, billing and logistics systems.
• Monitor interfaces, scheduled jobs, file transfers and integrations.
• Support warehouse RF devices, scanners, printers, MS 365 and end-user systems.
• Monitor Azure infrastructure, Windows servers, DNS, AD and network performance.
• Troubleshoot LAN/WAN, VPNs, firewalls, Wi‑Fi and site-to-cloud connectivity.
• Assist with backups, DR planning, and incident response activities.
• Coordinate with vendors during incidents, upgrades and maintenance.
• Maintain documentation and shift handover reports.

Conocimientos

Windows Server

Active Directory

DNS

DHCP

Microsoft 365

Azure

Networking

VPN

Firewalls

Wi‑Fi

Endpoint support

Troubleshooting

Educación

Bachelors/Diploma in IT/CS

Herramientas

Manhattan SCALE WMS

Honeywell RF Devices

SureMDM

Fortinet

Sangfor

Boomi

IIS

Descripción del empleo

About GSL

Global Shipping & Logistics (GSL) is a leading logistics and supply chain solutions provider delivering warehousing, transportation, freight forwarding, and value-added logistics services across the region. We are seeking a proactive and technically skilled IT Operations & Application Support Engineer to support our critical warehouse and business systems.

Job Purpose

The IT Operations & Application Support Engineer will be responsible for ensuring the availability, performance, and security of GSL's business applications, warehouse management systems, IT infrastructure, and network services. The role plays a key part in maintaining uninterrupted operations across warehousing, inventory management, dispatch, billing, and cloud-based services.

Key Responsibilities

• Provide Level 1 & Level 2 support for business applications including WMS, billing, reporting, and logistics systems.
• Monitor and troubleshoot application interfaces, scheduled jobs, file transfers, and integrations.
• Support warehouse RF devices, scanners, printers, Microsoft 365, and end-user systems.
• Monitor Azure infrastructure, Windows servers, SQL services, Active Directory, and system performance.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, firewall, and site-to-cloud connectivity issues.
• Monitor security alerts and support incident response activities.
• Verify backup completion and assist with disaster recovery and business continuity activities.
• Manage and resolve incidents during assigned shifts and coordinate with vendors when required.
• Support system upgrades, patching, software deployments, and maintenance activities.
• Maintain technical documentation, incident records, and shift handover reports.

Requirements

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT Operations, Infrastructure Support, Application Support, or Technical Support.
• Experience supporting warehouse, logistics, or supply chain operations is highly preferred.
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Microsoft 365, and Azure.
• Sound understanding of networking, VPNs, firewalls, Wi-Fi, and endpoint support.
• Experience with application support, file integrations, and troubleshooting operational systems.
• Knowledge of IT security monitoring, backups, and incident management processes.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently on assigned night shifts.

Preferred Skills

• Experience with Manhattan SCALE WMS or other Warehouse Management Systems.
• Exposure to Honeywell RF Devices, SureMDM, Fortinet, Sangfor, Boomi, IIS, and Azure services.
• Basic PowerShell scripting knowledge.
• Microsoft Azure, Networking, Securi