Fulfillment Support Engineer (Mid level)

Digi-Key Electronics; India; On-site; INR 400,000 - 900,000; Full time

Job summary

DigiKey is seeking a Production Support & Operations professional to monitor WMOS health, respond to L1/L2 incidents, and perform initial issue analysis. You will coordinate with warehouse teams and engineering staff to resolve system queries and ensure smooth operations.

The role involves collaborating with WMOS engineers, infrastructure, and data teams, with rotating support shifts and occasional off-hours coverage to maintain service levels.

Responsibilities

• Monitor Manhattan WMOS application health using dashboards, alerts, and system logs
• Respond to L1/L2 production incidents and service requests within defined SLAs
• Perform first-level analysis and upscale complex issues to senior engineers
• Support warehouse operations teams by resolving system-related queries
• Participate in rotational support shifts, including occasional off-hours support as required
• Perform initial troubleshooting of: Manhattan WMOS transactions and workflows
• Order processing, inventory, picking, packing, and shipping issues
• System integrations between WMOS and external applications
• Review logs and execute basic SQL queries for issue investigation
• Assist in validating fixes and supporting UAT/production verification
• Support configuration updates and master data maintenance
• Monitor batch jobs and interface jobs for successful execution
• Maintain incident documentation and update knowledge base articles
• Assist with minor defect fixes and enhancement validation
• Work under guidance of senior WMOS engineers and architects
• Coordinate with infrastructure, database, and integration teams for issue resolution
• Participate in knowledge transfer sessions and technical training programs
• Develop

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Production Support & Operations

• Monitor Manhattan WMOS application health using dashboards, alerts, and system logs
• Respond to L1/L2 production incidents and service requests within defined SLAs
• Perform first-level analysis and upscale complex issues to senior engineers
• Support warehouse operations teams by resolving system-related queries
• Participate in rotational support shifts, including occasional off-hours support as required

Technical Troubleshooting

• Perform initial troubleshooting of: Manhattan WMOS transactions and workflows
• Order processing, inventory, picking, packing, and shipping issues
• System integrations between WMOS and external applications
• Review logs and execute basic SQL queries for issue investigation
• Assist in validating fixes and supporting UAT/production verification

System & Data Support

• Support configuration updates and master data maintenance
• Monitor batch jobs and interface jobs for successful execution
• Maintain incident documentation and update knowledge base articles
• Assist with minor defect fixes and enhancement validation

Collaboration & Knowledge Management

• Work under guidance of senior WMOS engineers and architects
• Coordinate with infrastructure, database, and integration teams for issue resolution
• Participate in knowledge transfer sessions and technical training programs
• Develop

All personal data collected will be used for recruitment purposes only. All unsuccessful applications will be deleted within 24 months. DigiKey has always believed our employees are the greatest reason for our company's continued success and exceptional service. Our employees are hardworking, talented, motivated, dedicated, agile, generous, and humble. In addition to offering an industry-leading benefits package, a sense of community, and job security, we're committed to providing career development opportunities with the hands-on training and resources to take you anywhere you want to go. DigiKey is growing fast. Come see how you can grow with us.