Fulfillment Support Engineer

DigiKey Global Capability Center; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

DigiKey Global Capability Center in Bengaluru, India, is seeking a Fulfillment Support Engineer to provide L2/L3 production support for fulfillment and warehouse systems. Responsibilities include incident resolution, technical troubleshooting, and continuous improvement of operations. Qualified candidates should possess 5+ years of experience with systems like Manhattan WMOS 2018, strong analytical skills, and familiarity with warehouse execution environments. This role emphasizes proactive monitoring and system stability enhancements in a fast-paced environment.

Qualifications

• 5+ years of experience with Manhattan WMOS 2018 or other versions.
• Strong experience supporting warehouse management and fulfillment systems.
• Familiarity with shipping, logistics, and fulfillment workflows.

Responsibilities

• Provide L2/L3 production support for WMOS, WCS, and integrations.
• Own and resolve support incidents focused on root cause analysis.
• Collaborate with SRE teams to design self-healing automation.

Skills

Production support

Technical troubleshooting

Incident resolution

Continuous improvement

Critical thinking

Education

Bachelor’s degree in computer science, Engineering, or related field

Tools

Manhattan WMOS 2018

SQL

ITSM tools (ServiceNow, ADOS)

Job description

The Fulfillment Support Engineer is responsible for providing L2/L3 production support for DigiKey’s fulfillment and warehouse systems, including Manhattan WMOS 2018, WCS (Knapp), shipping, and related integrations.

This role combines hands‑on operational support, incident resolution, technical troubleshooting, and continuous improvement, ensuring system stability while proactively reducing technical debt and improving performance.

The ideal candidate has strong experience (5+ years) with Manhattan WMOS 2018 (or other versions), MHE Integration (Knapp or other products), warehouse execution environments and is comfortable working in a fast‑paced, mission‑critical operation. Any hands‑on expertise in developing .NET‑based applications is also a bonus.

Key Responsibilities

Production Support & Operations

• Provide L2/L3 production support for WMOS, WCS, integrations, and related fulfillment platforms
• Own and resolve support incidents with a focus on root cause analysis and long‑term corrective actions
• Proactively monitor system health using dashboards, alerts, and logs to prevent operational disruptions
• Participating in on‑call rotation and incident management processes
• Ensure SLA adherence and maintain high system availability
• Collaborate with SRE teams to design self‑healing automation for recurring failure scenarios

Application & Technical Support

• Troubleshoot and resolve issues across:
• Manhattan WMOS 2018 and Knapp or any other MHE systems
• .NET‑based applications and services (good to have)
• Analyze logs, database queries, interfaces, and batch processes to diagnose issues
• Collaborate with infrastructure, database, and integration teams to resolve complex incidents

Business & Systems Analysis

• Analyze current business processes and system behavior to identify improvement opportunities
• Make recommendations supported by critical thinking and cost‑benefit analysis
• Partner with business and operations teams to ensure system alignment with operational requirements
• Support minor enhancements, configuration changes, and defect fixes
• Participate in knowledge transfer and cross‑training initiatives
• Mentor junior engineers and contribute to team skill development
• Create and maintain runbooks, SOPs, and support documentation

Required Knowledge, Skills and Experience

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
• Strong hands‑on experience with Manhattan WMOS 2018 (or other versions) and MHE systems
• Experience supporting warehouse management and fulfillment systems
• Strong troubleshooting and debugging skills in production environments
• Experience working with databases (SQL) and system integrations
• Familiarity with ITSM tools (ServiceNow, ADOS, or similar)

Preferred Qualifications:

• Experience with monitoring tools, dashboards, and alerting platforms
• Understanding of shipping, logistics, and fulfillment workflows
• Experience with Agile or DevOps support models
• Prior experience transitioning systems from vendor‑supported to in‑house teams

Physical Requirements (updated as applicable)

• Work is primarily performed at a desk and/or in an office environment for 3/4 of the day and up
• The office noise level in the work environment is typically moderate
• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body