Senior Financial Analyst

TeleTech Holdings, Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TeleTech Holdings, Inc. in Hyderabad seeks an FP&A professional to plan, forecast, and report client profitability; oversee adding new business to the portfolio and ensure processes are followed; collaborate with internal groups to gather data for profitability models.

The role requires independence, problem-solving, and strong written and oral communication; prior BPO experience preferred; proficient in Excel-based forecasting and Hyperion Essbase; you will mentor a junior analyst.

Qualifications

• Must have experience in Excel based Financial Planning and Analysis (FP&A). Minimum 4 years’ experience preferred.
• Prior experience in business process outsourcing (BPO) industry or similar industry preferred.
• Experience in pricing and/or business case modeling a benefit, especially Excel based modeling.
• Ability to communicate at different levels both written and spoken.
• Demonstrated experience in Hyperion Essbase.
• Must have a successful track record in planning long-term strategic plans and meeting established milestones.

Responsibilities

• Plan, forecast, and report client profitability.
• Ensure all new business is added to the portfolio correctly and managed per process.
• Collaborate with multiple internal groups to gather data for profitability models.
• Communicate financial results, risks and opportunities to Finance leadership and managers.
• Prioritize work, plan ahead, and manage timelines to meet deadlines.
• Mentor one junior financial analyst supporting your portfolio.

Skills

Excel-based FP&A

Hyperion Essbase

Forecasting

Communication skills

Pricing/modeling

Tools

Excel

Job description

What you’ll be doing:

Under general supervision, this position will be responsible for planning, forecasting, and reporting client profitability. The role also requires that all new business is added to their portfolio correctly and managed following the same process. The successful candidate will need to work independently across multiple internal groups and teams to get the data required to finalize their client profitability models. The successful candidate will demonstrate a willingness to learn the industry and how TTEC oversees their business to ensure they model accurately. Candidates must have strong problem-solving capabilities to think outside of the box and the ability to adapt and overcome through different types of obstacles. The candidate must demonstrate good communication skills, both written and spoken.

What you’ll bring to us:

• Willingness to learn the business and use that knowledge to identify variances in operational and financial performance and research root cause with your operations partners and other teams involved in delivering to our clients.
• Ability to understand financial goals and targets and leverage your skills to ensure the variance between actual operational and financial results are within those goals and targets.
• Works with business leaders to strategize and model operational delivery that drives improvement in the business to achieve targeted results.
• Responsible for communicating financial and business results, future risks and opportunities to the Finance team, Finance management, Executives and Managers, and other internal customers.
• Ability to prioritize work, plan ahead, and manage timelines to meet or exceed deadlines. Ability to communicate status of work, projects, and ad hoc efforts in a timely fashion both written and verbally.
• Ability to work in a matrixed organization where you will work with peers that are at, below, and above your role and/or skill set.
• Responsible for maintaining and implementing Excel based complex forecasting models to help predict and model company revenue and expense by client and line of business. These models are multi-variable month base Excel based models.
• Ability to manage annual, quarterly, monthly, and weekly reporting between forecast models and actuals results across multiple clients and lines of business. Willingness to work across multiple teams to capture all the data necessary to report accurately for each reporting period.
• Ability to be consistent and follow modeling, file, and naming conventions. Ability to document your work effort weekly for status reporting to management.
• Ability to recognize when a model, process, or approach is not efficient or is broken. Ability to design the solution, including gaining agreement from your business peers and then implement the solution. In situations where the problem is too large to resolve yourself, ability to communicate the problem and participate in the solution.
• Willingness to manage/coach one junior financial analyst that supports your portfolio but manages a smaller number of clients and forecasting models.
• Willingness to take an Excel based modeling test as part of the application process.

What skills you’ll need:

• Must have experience in Excel based Financial Planning and Analysis (FP&A). Minimum 4 years’ experience preferred.
• Prior experience in business process outsourcing (BPO) industry or similar industry preferred.
• Experience in pricing and/or business case modeling a benefit, especially Excel based modeling.
• Ability to communicate at different levels both written and spoken.
• Demonstrated experience in Hyperion Essbase.
• Must have a successful track record in planning long-term strategic plans and meeting established milestones.
• Should be informed on current industry trends and technologies to keep business unit on leading edge.

Who We Are:

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their own unique way.