Financial Advisor

TeleTech Holdings, Inc.; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

TeleTech Holdings, Inc. is seeking a finance professional to support financial planning, revenue forecasting and margin optimization across multiple programs.

The role will collaborate with Operations, Client Services, and Leadership to drive financial discipline and improved business performance. Key responsibilities include leading the AOP and quarterly forecasts, monitoring EBITDA and margins, and driving automation in reporting with Excel/Power BI/ERP systems.

Qualifications

• CA/CIMA/MBA in Finance preferred.
• 6–10 years in FP&A / Commercial Finance (BPO / IT / Shared Services preferred).
• Strong understanding of revenue drivers (volume-based billing models).
• Advanced Excel and financial modeling skills.
• Experience with ERP systems (SAP / Oracle / Hyperion / Anaplan).

Responsibilities

• Lead annual operating plan (AOP) and quarterly forecast processes.
• Drive revenue forecasting based on volume (FTE / production / billing drivers).
• Monitor revenue, cost, margin, and EBITDA performance.
• Ensure forecast accuracy and proactive risk identification.
• Partner with Operations leaders on cost control and productivity initiatives.
• Prepare monthly management deck for regional/global leadership.
• Present variance analysis (Actual vs Forecast vs Budget).
• Provide data-backed recommendations to improve margins.

Skills

Advanced Excel

Financial modeling

Revenue drivers

ERP systems

Education

CA / CIMA / MBA (Finance)

Tools

SAP

Oracle

Hyperion

Anaplan

Job description

Role Summary

We are looking for a high-impact individual to support financial planning, revenue forecasting, margin optimization, and client profitability analysis across multiple programs. The role will partner with Operations, Client Services, and Leadership to drive financial discipline and business performance.

Key Responsibilities

• Lead annual operating plan (AOP) and quarterly forecast processes
• Drive revenue forecasting based on volume (FTE / production / billing drivers)
• Monitor revenue, cost, margin, and EBITDA performance
• Ensure forecast accuracy and proactive risk identification
• Client & Program Profitability
• Analyze program-level P&L and margin drivers
• Track productivity, utilization, and billing variances
• Support pricing reviews, contract renewals, and commercial negotiations
• Evaluate BAFO / pricing scenarios and revenue leakage
• Business Partnering
• Partner with Operations leaders on cost control and productivity initiatives
• Provide insights on hiring plans, attrition impact, wage inflation
• Drive accountability on cost management and headcount planning
• Reporting & Executive Insights
• Prepare monthly management deck for regional/global leadership
• Present variance analysis (Actual vs Forecast vs Budget)
• Provide data-backed recommendations to improve margins
• Process & Automation
• Improve reporting automation (Excel / Power BI / ERP systems)
• Standardize financial models and reporting templates
• Support financial system enhancements and governance

Key Metrics You’ll Own

• Gross Margin / Contribution Margin
• Forecast Accuracy
• EBITDA Performance

Required Qualifications

• CA / CIMA / MBA (Finance) preferred
• 6–10 years in FP&A / Commercial Finance (BPO / IT / Shared Services preferred)
• Strong understanding of revenue drivers (volume-based billing models)
• Advanced Excel & financial modeling skills
• Experience with ERP systems (SAP / Oracle / Hyperion / Anaplan)

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their own unique way.