Principal, Sales Engineering

Percepta LLC; Hyderabad; On-site; INR 1,400,000 - 2,600,000; Full time

Job summary

TTEC is seeking a Principal, Sales Engineering to lead technical qualification, assessment, and end-to-end IT solution design for client-facing programmes. You will act as the senior technical authority from discovery through contracting, ensuring viable and commercially sound solutions.

You will translate client requirements into implementable designs across CCaaS, infrastructure, security, and data, present proposals to stakeholders, and own technical documentation and pricing with

Qualifications

• Senior experience in Sales/Pre-Sales Engineering in enterprise services or outsourcing.
• Excellent presentation and client-facing English communication.
• Strong CCaaS platform knowledge across key products (two or more).
• Demonstrated familiarity with AI platforms and tools in the BPO sector.

Responsibilities

• Lead technical qualification, assessment, and end-to-end IT solution design for client engagements.
• Translate client requirements into clear end-to-end designs across CCaaS, infrastructure, security, and data.
• Present technology solution proposals to stakeholders and clients with confidence and accuracy.
• Own technical design documentation, pricing assumptions, risks, and dependencies.

Skills

Senior Sales/Pre-Sales Engineering

Client-facing IT solutions design

English communication

CCaaS knowledge

AI tools in BPO

Job description

Job Description - Principal, Sales Engineering (04CIQ)

Purpose

Lead technical qualification, assessment, and end-to-end IT solution design for TTEC’s client-facing customer experience programmes across complex global pursuits and strategic accounts. Act as the senior technical authority from discovery through contracting, solution approval, and handover to delivery, ensuring solutions areviable, deliverable, and commercially sound.

Key Responsibilities

• Act as the lead technical authority throughout the sales pursuit lifecycle, from early client engagement and qualification through solution design, approval, and handover to delivery.
• Translate client requirements into clear, implementable end-to-end solution designs acrossCCaaS, infrastructure, connectivity, EUC, security, platforms, and data.
• Designintegratedtechnologysolutions across the TTEC platform stack, includingCXone, Genesys Cloud, Amazon Connect, Google CCAI, Cisco, and SD-WAN/MPLS connectivity, ensuring alignment with TTEC's global IT strategy, delivery geography, site capacity, and platform constraints.
• Present your technology solution proposals and designs to colleagues, stakeholders and clients asrequiredwith confidence and accuracy, helping to influenceoutcomes as part of the pre-sales process, as part of a multifunctional Pitch team.
• Produce and own technical design documentationusing TTEC standards and templates, including architectural artefacts, RFP responses,MSA/SOW technical attachments, SLA inputs, and the definition of technical assumptions, risks, dependencies, and exclusions.
• Partner with Sales, Solution Strategy, Finance, Security, Network, Delivery, Procurement, and Project Management teams to ensure solutions are commercially sound, operationallyviable, and successfully transitioned into implementation.
• Own the accuracy of costs and pricing defined in your solution designs, ensuring assumptions are justified and approved by Finance, Sales, Technology, and other key stakeholders.
• Build trusted client relationships and contribute best practices, reusable patterns, and lessons learned back into the Solution Design function.

What Good Looks Like

• Approval of youraccurate, costed, effective and reliable technology solution designs bysenior IT and business stakeholders with minimal revision.
• Strong win rates on qualified pursuits led by the SolutionEngineer from a technical solution standpoint.
• Contracted deals transition into deliveryand launchwith minimal rework, scope challenge, or escalation.
• Technical risks, assumptions, and dependencies are identified, priced, and resolved before contract signature.
• Clients and internal stakeholders recognise the SolutionEngineer as a trusted advisor and seek their support on follow-on opportunities.
• Strong collaborative relationships with IT colleagues and leaders, stakeholders and clients helpingyou to influence and create confidence.
• Sales, Finance, Technology, and Delivery teams have confidence in the design, costs, and pricing.

Experience & Profile

• Strongexperience ina seniorSales/Pre-SalesEngineering,Client-facingIT Solution Designor similar rolewithin enterprise services, BPO, or outsourcing
• Excellentpresentation andclient-facing skillsincluding definition and presentation of compelling technology pitches, ability to clearly articulate technology designfeatures and considerations, and has excellentspoken and written English languageskills.
• StrongCCaaS platform knowledge across at least two of:NICECXone, GenesysCloud, Amazon Connect, Google CCaaS
• Strong knowledge of typicalIT infrastructure, connectivity, applicationlayerand security supportingoutsourced customer serviceoperations.
• Demonstrableknowledge of common AI platforms andtheir capabilities coupled with experience/interest In AItools and services in the BPO sector
• Demonstrable experiencedealing with third-part vendors and partnersin relation to technology integration, procurement and licensing of technology products and services.
• Architectural mindset paired with commercial instinct, with ownership of cost and risk in addition to design
• Operates effectively in ambiguity and influences senior stakeholders without relying on positional authority
• Willing tooccasionallytraveldomestically or internationallyfor client workshops, executive sessions, and discoveryworkshopsifpursuitsrequire this.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different