Senior Executive Sales Representative

Myna Kitchen; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Bonus incentive

Leadership role in small team

Job summary

Myna Kitchen in Chennai is looking for a dynamic Head of Customer Sales to own the customer lifecycle—from onboarding new subscribers to keeping them happy and leading the team that does both.

You will turn enquiries from WhatsApp, calls and sign-ups into paid trials and subscriptions, build office lunch and group accounts, and ensure every callback is logged in the CRM while driving churn reduction and renewals.

Qualifications

• 4+ years in sales and/or customer support, preferably in subscription, food, D2C, or hospitality.
• At least 1–2 years leading a team (team lead, supervisor or senior executive).
• Proven track record of hitting targets with numbers you can show us.
• Fluent Tamil and English, spoken and written, on calls and WhatsApp all day.
• Comfortable with a CRM, WhatsApp Business and Google Sheets/Excel.

Responsibilities

• Turn enquiries from WhatsApp, calls and app sign-ups into paid trials and subscriptions
• Convert trial customers to monthly and bi-monthly plans
• Win back churned customers with genuine one-to-one follow-up, not spam blasts
• Build office lunch and group accounts (PGs, flatmates, corporates)
• Own complaints end-to-end and coordinate with kitchen and delivery teams
• Lead and coach sales and support executives; track and log callbacks
• Pass customer feedback to menu, kitchen and delivery teams
• Track and report metrics: enquiry → trial, trial → subscription, renewals, churn

Skills

Sales

Customer support

Team leadership

CRM usage

Tools

WhatsApp Business

Google Sheets

Excel

Job description

Myna Kitchen provides home-style and nutritious meals delivered conveniently to workplaces or doorsteps. We cater to busy professionals, teams requiring daily meals, and companies planning bulk orders. Our flexible meal plans and customizable menus ensure we meet diverse dietary preferences and needs. By managing your meals, we enable you to focus on what truly matters.

We're growing, and we need someone to own the customer side of the business: bring new subscribers in, keep existing ones happy, and lead the team that does both.

WHAT YOU'LL DO

• Turn enquiries from WhatsApp, calls and app sign-ups into paid trials and subscriptions
• Convert trial customers to monthly and bi-monthly plans
• Win back churned customers and old leads with genuine one-to-one follow-up, not spam blasts
• Build office lunch and group accounts (PGs, flatmates, corporates)

Support

• Own complaints end to end (late delivery, food quality, refunds, plan changes) and close the loop with our kitchen and delivery teams
• Call unhappy customers before they cancel, find out why, and get the cause fixed
• Step in during lunch and dinner delivery windows when things go wrong

Lead

• Lead and coach our sales and support executives: shift plans, daily sales targets, call reviews
• Make sure every callback and follow-up actually happens and is logged in the CRM
• Track and report the numbers that matter: enquiry → trial, trial → subscription, renewals, churn, response time
• Pass what customers tell you back to the menu, kitchen and delivery teams

WHAT WE'RE LOOKING FOR

• 4+ years in sales and/or customer support, ideally in subscription, food, D2C, consumer app or hospitality businesses
• At least 1–2 years leading a team (team lead, supervisor or senior executive)
• A track record of hitting targets, with numbers you can show us
• Fluent Tamil and English, spoken and written. You'll be on calls and WhatsApp all day
• Warm and calm with upset customers, firm on policy
• Comfortable with a CRM, WhatsApp Business and Google Sheets/Excel
• Honest about your work: if a call wasn't made, you say so
• Able to work shifts that cover our delivery hours, with a weekly off (we run 7 days)

NICE TO HAVE

• Experience at a cloud kitchen, food delivery, meal subscription, fitness or ed-tech sales team
• Knowledge of Chennai localities

WHAT WE OFFER

• Bonus incentive on new subscriptions and renewals
• A real leadership role in a small, fast-moving team, working directly with the founder