Senior Executive - Patient Experience Management

Manipal Health Enterprises; Bengaluru; On-site; INR 520,000 - 800,000; Full time

Job summary

Manipal Health Enterprises is seeking a Senior Executive - Patient Experience Management in Bengaluru to drive initiatives that improve patient satisfaction. You will lead feedback mechanisms, engage with patients, and collaborate with clinical and administrative teams to address needs and enhance care quality.

The role involves analyzing experience data, identifying trends, and implementing improvements while training staff to elevate patient engagement and service delivery.

Qualifications

• Strong interpersonal and communication skills.
• Analytical skills to interpret data and generate actionable insights.
• Proficiency in using patient feedback software and CRM tools.
• Knowledge of healthcare regulations and quality standards.

Responsibilities

• Develop and implement patient experience improvement programs and initiatives.
• Gather and analyze patient feedback through surveys, focus groups, and direct interactions.
• Collaborate with clinical and operational teams to address patient concerns and improve service quality.
• Monitor and report on patient satisfaction metrics and key performance indicators.
• Conduct training sessions for staff to enhance patient engagement skills and service delivery.
• Serve as a liaison between patients and healthcare providers to ensure effective communication and understanding.
• Identify areas for service enhancement and participate in quality improvement projects.
• Stay updated on best practices in patient experience management and healthcare regulations.

Skills

Interpersonal communication

Analytical skills

Team collaboration

Problem solving

Education

Bachelor's degree in Healthcare Administration

Experience in patient experience management

Tools

Patient feedback software

CRM tools

Microsoft Office

Data visualization tools

Job description

Senior Executive - Patient Experience Management

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Job Description

The Senior Executive - Patient Experience Management will be responsible for enhancing patient satisfaction by implementing strategies that improve the overall quality of care received by patients. This role involves overseeing patient feedback mechanisms, developing and executing patient engagement initiatives, and collaborating with clinical and administrative teams to address patient needs effectively. The Senior Executive will analyze patient experience data, identify trends, and recommend improvements to enhance service delivery.

Mandatory Skills

Hospital Administration, Incharge, Patient Care Coordinator, Hospital, Doctor

Location

• Develop and implement patient experience improvement programs and initiatives.
• Gather and analyze patient feedback through surveys, focus groups, and direct interactions.
• Collaborate with clinical and operational teams to address patient concerns and improve service quality.
• Monitor and report on patient satisfaction metrics and key performance indicators.
• Conduct training sessions for staff to enhance patient engagement skills and service delivery.
• Serve as a liaison between patients and healthcare providers to ensure effective communication and understanding.
• Identify areas for service enhancement and participate in quality improvement projects.
• Stay updated on best practices in patient experience management and healthcare regulations.

Skills and Tools Required

• Strong interpersonal and communication skills.
• Analytical skills to interpret data and generate actionable insights.
• Proficiency in using patient feedback software and CRM tools.
• Knowledge of healthcare regulations and quality standards.
• Familiarity with survey methodologies and performance measurement techniques.
• Ability to work collaboratively in a team-oriented environment.
• Excellent problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools.

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or a related field.
• Previous experience in patient experience management or a similar role in a healthcare setting.
• Understanding of healthcare delivery systems and patient-centered care principles