Senior Executive-Order to Cash-Billing & Billing Support

EXL Talent Acquisition Team; Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

EXL Talent Acquisition Team in India seeks an Account Receivable O2C Analyst with 2-4 years of experience to manage billing and customer queries, ensuring accurate processing and timely responses.

You will liaise with onshore stakeholders via email and MS Teams, act as the Voice of the Customer, and guide new joiners through process training while driving continuous improvements and policy adherence.

Qualifications

• 2-4 years of experience in Accounts Receivable or O2C.
• Proficient in Excel and data manipulation.
• Excellent English communication, both verbal and written.

Responsibilities

• Handle billing and query resolution with good communication.
• Interact with onshore stakeholders via email and MS Teams.
• Act as Voice of the Customer to represent customer needs.
• Impart process training to all new joiners.
• Provide feedback and drive timely corrective actions.
• Clear the assist queue daily and provide feedback to teammates.
• Mentor the team and share knowledge.
• Acquire new process knowledge and maintain knowledge database.
• Substitute Assistant Manager in their absence on the floor.
• Contribute to processing targets as per SOW and quality standards.
• Drive process improvements and share best practices.
• Ensure adherence to Company Policies and Procedures.

Skills

Billing

Query handling

Excel/Spreadsheets

Verbal & written English

Stakeholder communication

Mentoring

Process improvements

Team collaboration

Tools

MS Teams

Job description

• Should have performed Billing, query handling with good communication skillsRelevant experience of 2-4 years in Account Receivable, preferably in O2C domain
• Should have performed Billing, query handling with good communication skills.
• Good knowledge on account receivable principle and concepts
• Contact with onshore stakeholders via email and MS Teams on a day-to-day basis.
• Act as Voice of the Customer internally to represent customer needs and wants.
• Strong experience working with Excel/Spreadsheets.
• Excellent verbal and written communication skills and is a fluent speaker/writer in English.
• To impart process training to all new joiners.
• Provide and accept on time feedback on process training and ensure timely corrective action.
• To clear the assist queue on a daily basis and provide feedback to team members.
• To act as mentor to the team
• To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
• To substitute Assistant Manager in their absence on the floor.
• To contribute to processing on need basis and ensure that targets in accordance with SOW are met.
• To work on process improvements and instigate sharing of best practices across the team.
• Ensure adherence to Company Policies and Procedures