Senior Executive - Medical Operations

Rhea Healthcare; Bengaluru; On-site; INR 900,000 - 1,350,000; Full time

Job summary

Motherhood is seeking a Medical Operations professional to act as custodian for clinical protocols at unit level and ensure high standards of patient care. The role requires 5+ years of relevant experience and postgraduate qualification with valid registration; you will coordinate with medical, nursing, HR and marketing teams to improve service quality and patient safety.

Responsibilities include implementing SOPs, conducting medical audits, ensuring infection control, and overseeing committees

Qualifications

• MBBS/MHA/MBA with a valid Degree/Registration.
• Ability to work in a group across the hospital and as a member of a team.
• Ability to work with minimal supervision.
• Sound computer skills including MS Word & Excel.

Responsibilities

• Coordinate within medical services to deliver high quality service standards.
• Monitor clinical indicators to assure continuous quality.
• Oversee SOP adherence across clinical specialties and conduct medical audits.
• Ensure proper admission, care and discharge processes are followed.
• Set up and maintain clinical/nonclinical committees with Medical Superintendent.
• Participate in scheduled training programs (ACLS, BLS, CME, etc.).

Skills

Teamwork

Discretion/Confidentiality

MS Word & Excel

Self-management

Education

Post-graduate (MBBS/MHA/MBA) with valid Registration

Job description

Department: Medical Services Designation: Medical Operations Experience: 5+ years Qualification: Post-graduate Reporting to: Level: Supervisory Responsibilities: Yes/ No Function: Location: Unit

About Motherhood

Motherhood is a speciality hospital chain that provides comprehensive women & childcare in a home-like environment. We are renowned four providing compassionate and efficient care to enhance all aspects of a woman’s life. We pride ourselves as a leading integrated brand providing holistic care four children. Some of our key specialities include Pregnancy care, Fertility care, Gynaecology, Advanced Laparoscopy Surgery, Neonatology, Paediatrics, Foetal Medicine, Cosmetology and Radiology.

Job Purpose

Act as Custodian for Clinical protocols at unit level and ensure high standards of patient care

Job Responsibilities

• Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance.
• Earlier responsibilities included managing registrar doctors and assigning duty rosters.
• Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety and JCI/NABH.
• Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge).
• Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent.
• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service
• To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care.
• Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent.
• Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested
• Exercises effective interpersonal skills in dealings with department staff, associates and Management
• Maintains confidentiality as per the agreement signed.
• Demonstrates the ability to listen to others in promoting effective communication.
• Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them.
• To coordinate with the ‘Emergency’ team for all medico legal cases received at the hospital.
• To coordinate with ‘Marketing’ team in organizing medical camps/ CME’s within & outside the hospital
• To coordinate with ‘HR’ team in recruiting staff & facilitating Induction
• To carry out other duties when requested by the Head of department.

Candidate Requirements

• MBBS/MHA/MBA with a valid Degree/ Registration
• Ability to work in group across the hospital and as a member of team.
• Ability to work with minimal supervision.
• Comprehensive knowledge of their work with particular reference to the obligation to maintain the confidentiality of his / her patients and adhere to bylaws, rules & regulations of the medical organization.
• Sound Computer skills including knowledge of MS word & Excel