Senior Executive - Maintenance

KONE; Kamrup Metropolitan; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Career progression

Learning & development

Team environment

Competitive rewards

Job summary

KONE, a global leader in elevators, escalators and maintenance solutions, is seeking a Senior Executive - Maintenance to manage on-site service operations and customer relationships. You will ensure safety, plan visits, manage stock, and provide precise reporting while collaborating with the service team.

We offer career progression, comprehensive training, and a dynamic work environment within the Business Services team and frontline operations.

Qualifications

• Experience in customer-focused maintenance services.
• Ability to communicate clearly on-site and report outcomes accurately.
• Awareness of safety practices and compliance during service operations.

Responsibilities

• Ensure customer satisfaction through quality service and proactive on-site communication.
• Provide real-time back reporting of work performed at equipment level for e-Optimum updates.
• Maintain excellent relationships with customers, on-site contacts, and end-users.
• Ensure equipment safety and performance during service operations.
• Plan and coordinate service visits with supervisors and manage stock and tooling.
• Submit time sheets and communicate site risks or escalations promptly.
• Lead or coach others when required and participate in training activities.

Skills

Customer relationship

On-site communication

Safety awareness

Equipment maintenance

Reporting accuracy

Job description

## Senior Executive - MaintenanceHae: Guhwathi: Täysipäiväinen: Julkaistu eilen: R0665417**Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.** **Job Title** - Senior Executive - Maintenance / Executive - Maintenance**What will you be doing****?****Customer Relationship Management** • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. • Accountable for equipment safety and performance • Accountable for managing the site environment during service operations • Accountable for identifying site risk, and communicate them to his supervisor • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them **Service Operations** • Accountable for the end-users and the site safety • Accountable for the safe working environment • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes • Responsible for effectively planning his workload, in conjunction with the service supervisor • Accountable for raising sales lead to his supervisor • Accountable for very precise and timely back reporting of the work done according to the process • Responsible for submitting time sheets based on the execution • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. • Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition • Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor **Leadership / People Management** • Responsible for regular update of his supervisor on all relevant information • Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training • May be required to give training/coaching to persons nominated by the supervisor**What do we offer?*** Career progression and opportunities within a global organization* Total reward elements that engage and motivate our employees and help us make KONE a great place to work* Comprehensive learning and development programs covering a wide range of professional skills* You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-mindedClick on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.*Keskitymme KONEella luomaan innovatiivista ja yhteistyöhön perustuvaa työskentelykulttuuria, jossa jokaisen panosta arvostetaan. Työntekijöiden sitoutuminen on meille avainasemassa, ja rohkaisemme jokaista osallistumaan ja jakamaan tietoa ja ideoita. Yritysvastuu on oleellinen osa yrityskulttuuriamme ja päivittäisiä toimiamme. Noudatamme eettisiä liiketoimintamenettelyitä ja pyrimme kehittämään yhdessä tekemisen kulttuuria, jossa työntekijät luottavat toisiinsa ja kunnioittavat toisiaan ja jossa hyvät suoritukset huomioidaan. Erinomaisena työpaikkana olemme ylpeitä voidessamme tarjota erilaisia kokemuksia ja mahdollisuuksia, joiden avulla saavutat ura- ja henkilökohtaiset tavoitteesi ja voit elää terveellisesti ja tasapainoisesti.*