Senior Executive- International Sales Training

IndiGo; Gurgaon; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

IndiGo is recruiting a Training Specialist to build consistent sales capability across International GSA Sales teams and travel partners through structured product, system, and commercial training.

You will be the training SPOC for GSAs and international partners, delivering instructor‑led virtual trainings across time zones on airline products, fare logic, ancillaries, BSP, and agent portals, while maintaining LMS-ready content and knowledge checks.

Qualifications

• 4–8 years of experience in airline training or aviation commercial training roles.
• Strong working knowledge of airline products, fare structures, ancillaries, BSP, and agent/ticketing systems.
• Proven ability to facilitate virtual training for geographically dispersed, multi-market audiences.
• Hands-on exposure to international markets and GSA or travel trade training environments.
• Experience supporting international sales operations across multiple regions.

Responsibilities

• Be the training SPOC for GSAs and international trade partners.
• Deliver instructor-led primarily virtual trainings for GSAs, international sales teams, and travel trade partners across time zones.
• Facilitate sessions on airline products, booking tools, group portals, fare logic, ancillaries, BSP, and agent portals.
• Handle market-specific Q&A, issue resolution, and live system walkthroughs during training.
• Plan and coordinate training calendars with International Sales, GSAs, and other internal stakeholders.

Skills

Sales training

Virtual training

GSA training

International markets

Tools

LMS/LXP platforms

Job description

Gurgaon 25 th Mar 26

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

Role objective

Build consistent, sales capability across International GSA Sales teams and Agents through structured product, system, and commercial training

Key Responsibilities

• Be the training SPOC for GSAs and international trade partners
• Deliver instructor‑led primarily virtual trainings for GSAs, international sales teams, and travel trade partners across time zones
• Facilitate sessions on airline products, booking tools, group portals, fare logic, ancillaries, BSP, and agent portals
• Handle market‑specific Q&A, issue resolution, and live system walkthroughs during training

2. Training content

• Convert sales/product inputs into clear training decks, quick guides, FAQs, and LMS‑ready modules
• Maintain updated training content for new product launches, fare changes, tools, and policies

3. GSA capability building

• Onboard new GSAs and refresh existing GSA teams on selling processes, tools, and brand standards
• Adapt delivery style to cultural and language nuances of international markets

4. Training operations and governance

• Plan and coordinate training calendars with International Sales, GSAs, and other internal stakeholders
• Ensure attendance tracking, feedback capture, and assessment completion via LMS/MS Forms
• Conduct knowledge checks where required

6. Reporting

• Track training coverage, feedback scores, and knowledge gaps
• Share concise insights with leadership on capability gaps and recurring market issues

Must‑have

• 4–8 years of experience in airline training or aviation commercial training roles
• Strong working knowledge of airline products, fare structures, ancillaries, BSP, and agent/ticketing systems
• Proven ability to facilitate virtual training for geographically dispersed, multi ‑ market audiences
• Hands ‑ on exposure to international markets and GSA or travel trade training environments
• Experience supporting international sales operations across multiple regions
• Familiarity with LMS/LXP platforms and virtual learning tools
• Background in airline sales enablement or revenue ‑ focused commercial training

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.

Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., [e-mail]). Please report any fake job offer to eco.goindigo.in

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’