Senior Executive - Debt Management Services - Urban GCL

Bajaj Finserv Limited; Bardhaman; On-site; INR 550,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to drive recovery of overdue payments and coordinate collection efforts. The role emphasizes field visits to customers or agencies, strict adherence to legal guidelines, and proactive performance monitoring.

The ideal candidate will maintain precise records and generate regular reports on collection activities, escalating issues as needed and supporting risk management and regulatory compliance across the portfolio.

Qualifications

• Experience in debt collection processes and customer contact
• Understanding of regulatory guidelines related to asset repossession
• Strong reporting and data-tracking abilities

Responsibilities

• Achieve collections target by visiting customers/agency
• Maintain accurate records of customer interactions and transactions
• Provide regular reports on collection activities and performance

Skills

Debt collection

Regulatory compliance

Risk management

Vendor management

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients