Senior Executive - Debt Management Services - UNPL

Bajaj Finserv Limited; East Champaran; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Bajaj Finserv Limited is seeking a Debt Management Specialist to manage delinquent accounts, recover overdue payments, and maintain strong client relationships. The role involves visiting customers, monitoring performance, and ensuring compliance with legal guidelines during repossession processes.

The position requires strong reporting, analysis skills, and the ability to lead collections initiatives. You will coordinate with internal and external stakeholders to optimize recovery and minimize

Qualifications

• Experience in debt collection and delinquent accounts.
• Knowledge of regulatory guidelines governing collections.
• Proven ability to analyze performance metrics and reporting.

Responsabilités

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Develop and implement strategies to improve collection rates.
• Case-to-case tracking and timely resolutions within AOP timelines.

Connaissances

Debt collection

Vendor management

Regulatory compliance

Risk management

Team leadership

Description du poste

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients