Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; YSR Kadapa; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to lead collections and recovery activities for overdue loans. The role involves on-site customer visits, coordination with agencies, and ensuring compliance with legal guidelines.

You will maintain records, generate performance reports, and implement strategies to improve recovery rates. Ideal candidates have hands-on experience in debt collection, excellent organizational skills, and the ability to manage escalations while working

Qualifications

• Experience in debt collection and recovery processes across loan portfolios.
• Ability to monitor performance against targets and provide timely updates.
• Familiarity with legal guidelines related to repossession and collections.
• Strong record-keeping and documentation discipline.
• Experience in compiling regular collection activity reports and insights.
• Proactive in resolving escalations and implementing process improvements.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management; develop strategies to improve collection rates.
• Case to Case tracking and coordination with internal/external stakeholders.

Skills

Collections target

Performance tracking

Legal compliance

Record keeping

Reporting & analysis

Escalation handling

DRR management

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients