Senior Executive - Debt Management Services - Consumer

Bajaj Finance; Tonk; On-site; INR 450,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to lead recovery of overdue loan and credit account payments. The role emphasizes field visits, performance tracking, and compliance with legal guidelines.

The position involves coordinating with internal teams and external agencies, maintaining records, and driving strategies to improve collections while ensuring timely reporting and risk management.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.

Job description

Job Summary

The debt management specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Coordinating with internal and external clients.