Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Dehradun; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Dehradun invites applications for a Debt Management Specialist to oversee recovery of overdue loan payments and coordinate collections with customers and agencies. You will monitor performance, ensure compliance with legal guidelines during repossession, and maintain accurate records.

The role requires developing strategies to improve collection rates, managing daily risk reports, leading a small team, coordinating with internal and external stakeholders, and delivering

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates.


• Ensure legal guidelines are complied with while repossessing products.


• Maintain accurate records of customer interactions and transactions.


• Provide regular reports on collection activities and performance.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management


• Develop and implement strategies to improve collection rates.


• Case to Case tracking


• Resolution at per AOP with in agreed timelines


• Portfolio Management


• Debt Collection Strategy


• Target Achievement


• Regulatory Compliance


• Reporting and Analysis


• Risk Management


• Team Leadership


• Vendor Management


• Co-ordinating with internal and external clients