Senior Executive - Customer Service

deugro; Pune District; On-site; INR 400,000 - 560,000; Full time

Job summary

deugro is seeking a Senior Executive - Customer Service in Pune, India to manage end-to-end client inquiries and coordination with sales, operations, pricing, and finance. You will be the main contact for key clients, ensuring timely responses and high customer satisfaction.

The ideal candidate will have a bachelor’s degree, 3–5 years in freight forwarding customer service, strong English language skills, and a solution-oriented mindset within a team environment.

Qualifications

• Bachelor's degree in business or management is required
• 3-5 years of customer service experience in freight forwarding
• Strong service and customer orientation
• Good written and spoken English and MS Office skills

Responsibilities

• Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
• Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
• Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure smooth execution of services
• Support the sales team with client servicing, follow-ups, quotation coordination, and order processing / shipment coordination / documentation
• Oversee order processing / shipment coordination / documentation, ensuring accuracy and compliance with company procedures
• Collaborate with internal teams to resolve operational challenges and improve service delivery
• Maintain regular communication with customers regarding service updates, delays, and resolutions

Job description

deugro was founded in Frankfurt am Main and is the first company of the deugro group, where is has its focus on global project freight forwarding. Every day the industry and deugro face the challenges of the logistics industry and our employees use their expertise to ensure large cargo is transported safely, effectively, and efficiently, through innovative and creative logistical solutions.

Become a part of our talented deugro team, as we look for a Senior Executive - Customer Service in Pune, India.

Key Responsibilities:

• Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
• Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
• Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure
• smooth execution of services
• Support the sales team with client servicing, follow-ups, quotation coordination, and
• Oversee order processing / shipment coordination / documentation, ensuring accuracy
• and compliance with company procedures
• Collaborate with internal teams to resolve operational challenges and improve service
• delivery
• Maintain regular communication with customers regarding service updates, delays, and
• resolutions

Skills, knowledge & expertise:

• Minimum bachelor’s degree in business or management, master’s degree in relevant field is preferred
• Minimum 3-5 years of professional and customer service experience in the field of general freight, freight forwarding business
• Strong service and customer orientation
• Convincing personality with a confident manner and a solution-oriented way of working
• Ability to work in a team and strong organizational skills
• Good written and spoken English as well as MS Office skills

What makes us the ideal choice?

A family-owned company established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets.

We take pride in our commitment to employees, offering opportunities for long-term career growth.

We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history.

deugro Projects (India) Private Ltd.

Sanatha Nagar