Senior Executive - Customer Care

IDP Education Ltd; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

IDP Education Ltd is seeking a customer service representative to interact with customers, answer queries, and assist with their needs. The role involves handling calls and emails, resolving issues, and maintaining client relations within a dynamic education services environment.

The ideal candidate will have a Graduate/Postgraduate degree, experience in call centers, and strong English communication, with proficiency in CRM practices and a customer-first attitude.

Qualifications

• Graduate/Post Grad in any field.
• Prior experience with customer service and call centres in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language/ regional if applicable.

Responsibilities

• Handle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Follow the customer service script provided by the company for uniformity.
• Be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.

Skills

Excellent communication

Time management

Multitasking

Listening skills

English proficiency

Education

Graduate/ Postgraduate

Tools

CRM software

Job description

Job Description:

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The purpose of this role is to bridge the gap by giving fast track services to our customers. The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers questions and concerns

Key accountabilities

• Handle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.

Required experience

• Graduate/Post Grad in any field
• Prior experience with customer service and call centres in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language/ regional if applicable

Requirements: