Sr. Support Engineer 1 - BY WMS/ Blue Yonder Warehouse Management System

Blue Yonder; Coimbatore District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Blue Yonder is looking for a WMS Support Engineer in Coimbatore, Tamil Nadu. The candidate will be responsible for working with global teams and ensuring customer satisfaction by supporting our solutions. Ideal candidates will have 5-8 years of experience in Application Support, particularly with BY WMS applications, and a strong foundation in microservices and cloud technologies.

The role involves troubleshooting, documentation, and continual improvement of customer interactions and systems. Join us to impact our customers positively!

Qualifications

• 5-8 years of experience in Application Support and Implementation.
• Experience supporting BY WMS - SCM applications.
• Knowledge of Cloud native architecture and microservices.

Responsibilities

• Work with global teams under various customer engagements.
• Support designed products/solutions to satisfy business requirements.
• Document learnings and create knowledge articles.

Skills

Application Support

Microservices Architecture

Customer Interaction

Configuration Troubleshooting

Cloud Solutions

Stakeholder Management

Education

Bachelor’s degree in STEM

Tools

ServiceNow

Salesforce

JIRA

AppD

Splunk

Job description

Scope

• Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
• The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.

Our Current Technical Environment

• Software: Java, GIT, Rest API, OAuth, PL/SQL
• Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
• Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
• Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What You’ll Do

• BY WMS (WMS - Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
• Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
• Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
• Document learnings and create knowledge articles for repeated cases.
• Replicate and maintain customer environments.
• Maintain knowledge of customer solution and customization.
• Maintain sense of urgency and swiftness with all customer interactions.
• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
• Interact with internal and external stakeholders and reports to management.
• Identify areas of improvement and scope of automation on routine tasks or activities.
• Individuals should be passionate about working with new technologies and products.
• Demonstrate ability to learn quickly, have good interpersonal & communication skills- verbal and written.
• Drive architecture and designs to become simpler, more robust, and more efficient.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers.

What We Are Looking For

• Bachelor’s degree (STEM preferred) and minimum 5 to 8 years of experience in Application Support and Implementation; ideally a candidate had experience of supporting BY WMS - SCM applications and aware of Architecture, Basics of Integration, Apache /IIS and working on the product support, within the last 3-4 years minimum.
• Strong experience of supporting BY WMS Web-application: Understanding of WMS application, architecture, experience in configuration and troubleshooting of BY WMS.
• Demonstrable experience supporting and maintenance of enterprise cloud solutions (we use Azure).
• Demonstrable experience with microservices based architecture on Cloud.
• Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.
• Experience with varied tools such as ServiceNow, Salesforce, JIRA, AppD, Splunk.
• Good Understanding of secure architectures, secure configuration, identity management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.