Senior Engineer - Service Sales

Kone México; Siliguri; On-site; INR 700,000 - 1,100,000; Full time

Job summary

KONE is seeking an Engineer / Senior Engineer - Service Sales to develop and manage relationships with core customers, drive maintenance contracts and digital services, and grow the portfolio with modernization leads. You will collaborate with the sales team, ensure customer satisfaction, and lead pricing discussions to meet budget targets, while reporting progress in CRM systems.

The role emphasizes market insight, communication skills, and a proactive, self-driven sales mindset within our

Qualifications

• Engineering or MBA background.
• Minimum 4–6 years of Service Sales experience (preferably from Elevator industry).
• Good understanding of market trends in sales & marketing.
• Target oriented and self-driven sales professional.
• Strong communication, interpersonal and presentation skills.

Responsibilities

• Proactively develops and creates customer relationships in area of responsibility.
• Builds KONE position with existing customers; identifies new opportunities.
• Creates and communicates leads and sales opportunities for the sales team.
• Ensures customer satisfaction and resolves complaints with the KONE team.
• Generates opportunities from existing customer base and collaborates with maintenance teams.

Skills

Service Sales

Customer Relationship

Market Trends

Communication Skills

Presentation Skills

Education

Engineering or MBA background

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title – Engineer / Senior Engineer - Service Sales

Service Sales Engineer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He/she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally, he / she generates modernization leads.

Are you the one?

• Candidate from Engineering / M.B.A., background
• Minimum 4 to 6 years of Service Sales experience (preferably from Elevator industry)
• Good understanding of market trends in sales & marketing
• Target oriented and Self Driven sales professional Strong communication and
• Excellent Communication skills, Interpersonal skills and Presentation Skills

What will you be doing?

Customer Relationship Management

• Proactively develops and creates customer relationships in his/her area of responsibility
• Is accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solving complaints with the rest of the KONE team
• Documents the customer and contact information, maintains customer data

Sales

• Proactively generates opportunities from existing customer base
• Collaborates with maintenance team for leads (maintenance technicians)
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Is accountable for finding customer needs and that KONE’s solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Is responsible for the account over the entire sell process and customer relationship
• Drives execution of her/his individual sales plan

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.