Senior Engineer - Service Sales

Kone México; India; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Career progression

Learning and development programs

Global organization environment

Job summary

KONE seeks a Senior Engineer - Service Sales in Siliguri, India. You will build and manage relationships with core customers, drive maintenance contracts and digital services, and generate modernization leads to grow the portfolio. Strong communication, interpersonal and presentation skills are essential.

You will work within a global team to meet sales budgets, price opportunities, and maintain accurate CRM records, contributing to KONE's mission of safe, reliable people flow solutions.

Qualifications

• 4–6 years of Service Sales experience (preferably from Elevator industry).
• Strong communication, interpersonal and presentation skills.
• Candidate from Engineering or MBA with market and sales sense.

Responsibilities

• Develop and nurture relationships with existing core customers.
• Generate maintenance contracts and digital service leads.
• Collaborate with maintenance team for leads and pricing targets.
• Ensure contract contents align with negotiation outcomes and CRM data is up-to-date.

Skills

Sales experience

Communication skills

Interpersonal skills

Presentation skills

Customer relationship management

Education

Engineering background

MBA

Job description

## Senior Engineer - Service SalesApply: Siliguri: Full time: Posted Yesterday: R0665102**Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.** **Job Title – Engineer / Senior Engineer - Service Sales** Service Sales Engineer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He/she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally, he / she generates modernization leads. **Are you the one?**· Candidate from Engineering / M.B.A., background· Minimum 4 to 6 years of Service Sales experience (preferably from Elevator industry)· Good understanding of market trends in sales & marketing· Target oriented and Self Driven sales professional Strong communication and· Excellent Communication skills, Interpersonal skills and Presentation Skills**What will you be doing?****Customer Relationship Management** • Proactively develops and creates customer relationships in his/her area of responsibility • Is accountable for developing KONE position in his/her customer base or market area • Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling) • Ensures customer satisfaction and solving complaints with the rest of the KONE team • Documents the customer and contact information, maintains customer data**Sales** • Proactively generates opportunities from existing customer base • Collaborates with maintenance team for leads (maintenance technicians) • Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets • Is accountable for finding customer needs and that KONE’s solution matches with the needs • Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority • Validates that the contents of the contract are in line with the negotiation process outcome • Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date • Responsible for timely and accurate reporting in CRM • Responsible for gathering relevant information about market and competitors from the field • Supports the finance function in money collection. • Is responsible for the account over the entire sell process and customer relationship • Drives execution of her/his individual sales plan **What do we offer?**· Career progression and opportunities within a global organization· Total reward elements that engage and motivate our employees and help us make KONE a great place to work· Comprehensive learning and development programs covering a wide range of professional skills· You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-mindedClick on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.*At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*Read more on *https://kone.com/global/en/careers.html*At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.