Senior Engineer, Service Engineering & Automation

GTT Communications, Inc.; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

GTT Communications, Inc. in Pune, India, seeks a Senior Service Engineer for the Service Engineering & Automation team to drive automation of hybrid and private cloud solutions across 50+ global PoPs.

You will own end-to-end automation, provide expert Linux and cloud management skills, and collaborate with in-country teams to ensure reliable hosting services. The role emphasizes zero-touch deployments, incident analysis and governance, with mentoring of senior engineers and ongoing documentation

Qualifications

• At least 6 years deploying, configuring and managing virtual or cloud infrastructures.
• Expert-level infrastructure automation scripting and programming.
• Hands-on with configuration management tools: Ansible, SaltStack, Puppet or Chef.
• CI/CD pipeline architecture and version control experience.
• Expert Linux OS administration knowledge.
• Experience with CloudStack/OpenStack or similar cloud managers.
• Strong understanding of hosting components, networking basics and security.
• Excellent English language skills.

Responsibilities

• Identify and automate manual tasks, leading end-to-end design and lifecycle of automated solutions.
• Replace manual deployments with zero-touch, automated workflows to optimize delivery times.
• Provide advanced engineering support and root cause analysis for automation platforms.
• Deploy, maintain and manage hybrid cloud or on-prem solutions across GTT PoPs.
• Collaborate with other teams to deploy new platforms and provide governance.
• Mentor senior engineers and govern technical documentation standards.
• Present designs and service enhancements to internal teams and management.

Skills

Automation scripting

CI/CD pipelines

Linux administration

OpenStack/CloudStack

Ansible

SaltStack

Puppet

Chef

English proficiency

Networking basics

Tools

Ansible

SaltStack

Puppet

Chef

Job description

Role Summary

The Service Engineering & Automation team is responsible for the implementation, management and maintenance of hybrid and private cloud solutions for its enterprise customer base. The team is consisting of highly experienced professionals with years of experience in operating and maintaining all building blocks of sophisticated cloud designs. Virtualization, Storage, Backup and OS management mixed with DevOps mentality and practices are what sets this team apart and what makes it a welcoming environment for skilled IT enthusiasts looking for a new challenge. The senior engineer in Service Engineering & Automation team is a subject matter expert for all cloud services and has in-depth understanding of all components that form a cloud solution and is proficient in everything it takes for a customer to see the desired outcome on his system. That includes the whole lifecycle - from installation and initial configuration based on pre-approved design to capacity allocation and configuration of systems.

Job Scope/Supervision

Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Datacentre teams for issues related to Hosting service design, implementation, test and delivery of customer solutions.

Duties and Responsibilities

• Identify manual, high-toil operational tasks eligible for automation and lead the end-to-end design, implementation, and lifecycle management of those automated solutions.
• Lead initiatives to replace manual deployment processes with zero-touch, automated workflows, driving significant optimization in delivery times and reducing human error.
• Provide advanced engineering support and root cause analysis for issues related to automation platforms and infrastructure state consistency.
• Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe.
• Provide advanced engineering support and complex troubleshooting for Customer solutions and Shared GTT platforms.
• Work in cooperation with other engineering teams deploying and developing new customer and GTT platforms.
• Proactive escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
• Creation of contingency plans to minimize such risks.
• Production of quality documentation to reflect changes to solutions.
• Provide technical governance and ensure adherence to best practices in operations.
• Present proposed solutions, technical designs, and service enhancements to internal teams and management.
• Lead root cause analysis efforts for major incidents and automation faliures, identifying systemic issues and implementing preventative actions.
• Collaborate with the Problem Management team to ensure known errors are well-documented and corrective actions are tracked.
• Mentor and actively develop senior engineering talent.
• Establish and govern the standards for technical documentation.
• Present and defend strategic technical proposals, architectural changes, and service enhancement initiatives.

Required Experience/Qualifications

• At least 6 years of proven experience deploying, configuring and managing virtual and/or cloud infrastructures.
• Expert-level fluency in infrastructure automation scripting and programming.
• Hands-on expertise with configuration management tools (Ansible, SaltStack, Puppet or Chef).
• Hands-on experience with version control systems, branching strategies and CI/CD pipeline architecture.
• Expert-level understanding of Linux operating systems and system administration.
• Previous experience with cloud management tools like CloudStack, Open Stack or similar.
• Excellent awareness of Hosting Solution components (Firewalls, Server Hardware etc.)
• Technical understanding of other technologies (eg. IP, MPLS, VoIP)
• Excellent knowledge of large complex Hosting solutions.
• Experienced with ITIL framework.
• General knowledge of telecom and Hosting industry and standards.
• Excellent English language skills a must.

Desirable Experience/Qualifications

• Relevant infrastructure automation certifications.
• Active portfolio demonstrating advanced automation expertise.
• Advanced public cloud certifications, such as AWS Certified Solutions Architect - Professional (SAP-C02), Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or Google Cloud Certified - Professional Cloud Architect (PCA) is a plus.
• RedHat, NetApp, Microsoft or other related certifications.
• Excellent awareness of Linux technologies and integration.

Hours/Travel/Shift

Standard business hours, rotational on-call shifts to ensure 24/7 support coverage. This role does not require travel.

About GTT

About GTT GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications - anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net.