Senior Engineer Service Delivery

Dell Technologies Inc.; Hyderabad; Vor Ort; INR 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

Dell Technologies is seeking a Senior Engineer for Service Delivery to implement and optimize NAS storage services, troubleshoot issues, and deliver clear technical updates.

You will contribute improvements to tools and procedures and work with Sales and Global Services to support strategic account growth.

Ideal candidates have 5–8 years in NAS/UNIX administration, NetApp CDot experience, and scripting skills in shell, Python or Perl.

Qualifikationen

• 5–8 years in NAS/UNIX administration in large IT environments.
• Experience with NetApp CDot storage systems.
• Strong scripting basics in shell, Python or Perl.

Aufgaben

• Implement and optimize NAS storage services.
• Troubleshoot issues and deliver technical updates.
• Improve tools and procedures for service delivery.
• Collaborate with Sales and Global Services for account growth.

Kenntnisse

NAS Storage

UNIX/Linux Administration

Scripting (Shell, Python, Perl)

Tools

NetApp CDot

Linux Compute Environment

Jobbeschreibung

Job Description:

Senior Engineer, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So,we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities,challengesand initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and toidentifyand pursue sales opportunities.

Whatyou'llachieve:

As a Senior Engineer, you will implement andoptimizeservices, troubleshoot issues, and deliver clear technical updates. You will contribute improvements to tools and procedures.

Join us to do the best work of your career and make a profound social impact as aSenior Engineeron ourService Deliveryteam.

Responsibilities

You will:

• 5 to 8 years of experience in a NAS Administrator role and/or UNIX Administrator role with exposure to NAS
• Understanding of infrastructure resilience and disaster recovery
• Strong analytical, problem solving, and trouble shooting skills
• Passion for operational excellence

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.Here'swhat we are looking for with this role:

Essential Requirements

• Expertise providing operational support and configuration of NAS storage infrastructure, including NetApp CDot
• Experience in medium to large IT infrastructure across multiple datacenters
• Good understanding of enterprise level change, incident, and problem management processes
• Hands-on experience with architecture, implementation and operation of a Linux-based compute environment
• Working knowledge in at least one scripting language: shell, Python, Perl

Desirable Requirements

• Day-to-day operational support of NAS storage environments, including NetApp CDot. Responsibilities include monitoring system health, executing system configuration, provisioning, data migration, and decommission operations. Capacity and performance data analysis of these platforms.
• Monitor ticket queue and email to identify and resolve production issues and will require weekend work and flexibility in shift scheduling

Requirements: