Senior Engineer - Middleware

Waisl; Delhi; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Waisl in Delhi seeks a Senior Engineer Middleware & Integration Support with expertise in IBM MQ and IBM BAW to manage mission-critical middleware platforms in an airport IT environment. The role emphasizes operational continuity, incident resolution, and technical leadership for middleware issues impacting airport operations.

Responsibilities include monitoring queues/workflows, coordinating with cross-functional teams, performing root cause analysis, handling changes, and maintaining runbooks

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or equivalent.
• 3+ years of middleware and integration support experience, preferably in aviation or transport IT systems.
• Hands-on IBM MQ administration including Queue Managers, clustering and HA setups.
• Strong understanding of IBM BAW for automated workflows and case management.

Responsibilities

• Lead day-to-day support of middleware components, focusing on IBM MQ and IBM BAW, ensuring minimal downtime for critical airport systems.
• Monitor message queues, channels, and workflow health across production and non-production environments.
• Investigate incidents, integration failures, and workflow issues within SLA timelines.
• Coordinate with application, infrastructure, and operations teams to troubleshoot end-to-end issues.
• Perform root cause analysis and suggest long-term fixes and process improvements.
• Handle middleware changes and deployments via change management processes.
• Maintain up-to-date documentation including queue/channel maps, workflow diagrams, and runbooks.
• Support upgrades, patching, and routine maintenance in coordination with vendor and stakeholders.
• Ensure middleware platforms meet security, compliance, and audit standards (ISO 27001, etc.).

Skills

Aviation familiarity

24x7 on-call support

Incident management

Middleware troubleshooting

Education

Bachelor’s degree in Engineering/CS

Tools

IBM MQ administration

IBM BAW

REST/ SOAP/ JMS

Job description

Role Summary:

We are looking for a Senior Engineer Middleware & Integration Suppot professional with expertise in IBM MQ and IBM Business Automation

Workflow (BAW) to manage and support mission-critical middleware platforms in an airport IT environment. The role is focused on ensuring operational continuity, resolving integration incidents, and providing technical leadership for middleware related issues that impact airport operations.

Key Responsibilities:

• Lead day today support of middleware components, focusing on IBM MQ and IBM BAW, ensuring minimal downtime for business-critical airport systems.
• Monitor message queues, channels, and workflow health across production and non-production environments.
• Investigate and resolve incidents, integration failures, and workflow issues within SLA timelines.
• Coordinate with application, infrastructure, and operations teams to analyze and troubleshoot end-to-end issues.
• Perform root cause analysis for recurring incidents and suggest long-term fixes or process improvements.
• Handle middleware changes and deployments via change management processes.
• Maintain up-to - date documentation including queue/ channel maps, workflow diagrams, and runbooks.
• Support upgrades, patching, and routine maintenance in coordination with vendor and internal stakeholders.
• Ensure middleware platforms meet required security, compliance, and audit standards (ISO 27001, etc.).

Required Skills & Experience:

Bachelors degree in Engineering, Computer Science, or equivalent.

• 3+ years of experience in middleware and integration support, preferably in aviation or transport IT systems.
• Hands on experience in IBM MQ administration (Queue Managers, Clustering, HA setup).
• Strong understanding of IBM BAW for supporting automated business workflows and case management.
• Familiarity with integration patterns and messaging protocols (REST, SOAP, JMS, etc.).
• Solid experience in system monitoring, incident management, and performance troubleshooting.
• Knowledge of ITIL processes and airport IT systems (e.g., AODB, RMS, FIDS, BHS integration) is highly desirable.
• Ability to work in a 24x7 support environment including on-call availability for critical issues.

Preferred Qualifications:

• Experience in airport operational systems integration.
• Certifications:

1. IBM MQ System Administrator

2. IBM BAW Developer/Administrator

3. ITIL Foundation