Senior Solutions Engineer

Vertus Enterprises Inc. dba CMIT Solutions, JCMCH; India; On-site; INR 8,612,000 - 13,397,000; Full time

Benefits offered by this job

Flexible remote/hybrid work

Job summary

Vertus Enterprises dba CMIT Solutions NYNJ seeks a Level 3 IT Professional with 8-10+ years of experience. You will work US business hours Monday–Friday, with a 9-hour day and rotating shifts.

The role involves ownership of design, testing and deployment of secure systems and networks, and high-level support for servers, firewalls, and endpoints. You should hold a technical degree and relevant certifications, with strong AD/Exchange, VPN, Office 365, VMware/Hyper-V skills, and deep networking

Qualifications

• University degree in Computer Science or related field.
• Professional IT certifications (CCNA/CCNP/CCIE/MCSE/MCITP, AWS, ITIL) preferred.
• Experience with Windows/Mac/Chrome desktop support and server admin.
• Knowledge of Active Directory, Exchange, DNS, DHCP, and VPNs.

Responsibilities

• Deliver high-quality systems, networking and security support.
• Own design, testing and development of new products and packaging.
• Provide level 3 support for servers, networks, firewalls, endpoints and hardware.
• Design and implement client network requirements and solutions.
• Research and onboard new products to expand services.
• Travel onsite in the USA for project initiatives as needed.
• Coordinate with internal teams, clients and vendors to resolve issues.
• Maintain SLA compliance and accurate progress reporting.

Skills

Windows support

Mac support

Chrome support

AD/Exchange

DNS/DHCP

Firewall/VPN

Office 365

VMware/Hyper-V

Networking basics

Security awareness

Education

Computer Science degree

Certifications: CCNA/CCNP/CCIE/MCSE/MCITP/AWS/ITIL

Tools

VMware ESXi

Hyper-V

Citrix Xen

Remote monitoring tools

Job description

Vertus Enterprises dba CMIT Solutions NYNJ offers proactive and dependable technology and data solutions to businesses with 24/7 mission critical operations. Its comprehensive technology and security solutions enable clients to grow their business and protect from security threats, accidental damages and errors.

Position Summary

Only Level 3 IT Professionals with 8 - 10+ years experience. Employees must be willing to work in USA hours from Monday to Friday. The standard workday is 9 hours, with shifts scheduled on a rotating basis . Do not apply unless you meet all the stated requirements.

Objective

• - Deliver a high-quality systems, networking and securitysolutions. Taking technical ownership of design, testing and developing new products and packaging solution offering
• - Responsible level 3 support requests for servers, networks, firewall, endpoints and vendor specific hardware and software
• - Design and solutioning of new client systems and network requirements
• - Constant research and exploration of new products andsolutionsto onboard to expand services offering or optimize current offering
• - Opportunity to travel onsite in the USA for very initiatives as required by projects

Professional Experience

• - Technical University degree or similar - Computer Science would be a plus
• - Holds related professional qualifications and certifications e.g. CCNA, CCNP, CCIE, MCSE/MCITP, VCP, AWS, ITIL etc.

Skills Needed

• ·Experience in Windows, Mac and Chrome desktop support and Server administration, including Small Business Server, Active Directory, Exchange, DNS, DFS, IIS, WDS within a multiple server environment
• ·Expert knowledge of configuring wireless networks (RADIUS and AD management sign-on; Various WAP security protocols; Wireless management systems)
• ·Expert Knowledge of setting up and configuring printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting)
• ·Expert Knowledge of installing and configuring Enterprise level antivirus software
• ·Expert knowledge of configuring Microsoft Outlook RPC over HTTP, POP/IMAP, Exchange relay and administration and management of multiple Office 365 tenants, including support of email, SharePoint, Microsoft Teams and Microsoft Security and Compliance Center
• ·Strong foundation of advanced networking protocols, setups, and scenarios. Must have good knowledge of TCP/IP, DNS, DHCP, NAT and VPN configurations and A, MX, CNAME record management
• ·Proven skill in design, configuration, and troubleshooting business class routers, firewalls and switches e.g. Barracuda and SonicWALL, including WAN failover and multi-LAN scenarios
• ·Advanced knowledge of Remote Management Systems/Software/Agents
• ·Advanced knowledge of virtualization technologies from host to virtualized machine management and administration (Hyper-V; VMWare; Citrix Xen)
• ·Experience with onsite/offsite backup configurations as well as data restorations;
• ·Experience with Tier 1 - Tier 3 Storage systems such as DAS, NAS, SAN backup environments and cloud-based storage
• ·Experience of BDR products, like Datto and Barracuda
• ·Experience and robust knowledge of cyber security. Security Certifications preferred
• ·Knowledge of cloud offerings, AWS/Azure, O365, SaaS, PaaS, Hybrid cloud, hosted e-mail, telecommunications, standard operating systems, software packages, and software utilities
• ·Knowledge of UEM, MDM, MAM, Microsoft Sharepoint, Collaboration tools and HTML, PHP, ASP
• · Workflow Automation - Power Automate, Ai Automation

Social Skills

• - Team player, willing to learn and face new challenges and strong analytical skills
• - Must have excellent communication skills written, oral and presentation
• - Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment
• - Candidates must be willing to work in USA hours as required

Troubleshooting

• Responsible for resolving complex, non-standard or high value client problems either independently or utilizing the support team
• VMware ESXi & Hyper-V
• Active Directory - Expert knowledge
• Group Policies (GPOs), DNS, DHCP, TS, IIS - Expert knowledge
• Firewall Administration - Expert knowledge
• Microsoft Server and Exchange Migration - Expert knowledge
• Server Backup & Virtualization Management - Expert knowledge

Jobdescription

• Co-ordinate with inter/other department, internal team, clients and vendors for any IT related requests/requirements /issues
• Ensuring quality services are delivered within SLA & Time Estimating
• Manage Escalations from both internal team and client
• Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization
• Activity Planning and Sequencing: Delegate tasks and responsibilities to appropriate personnel
• Monitoring and Reporting Progress, Creating Charts and Schedules: Analyze status report and troubleshoot problem areas
• Resource Planning: Coach, mentor and motivate team members
• Train employees across multiple departments on server operations, monitoring, reporting
• Manage Escalations from both client and internal team
• IT Audits, Report and Monthly/Quarterly meetings for Business improvement and achievements
• Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problems
• Proficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MAC
• Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures
• Extensive knowledge of WAN, LAN and WLAN networking
• Experience with configuring business-class firewalls and VPNs
• IT experience with the following software platforms a plus: Shadow Protect, Datto, Sage Time Slip, Salesforce SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc.
• Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements
• Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations
• Manage internal IT management software system, patch management tools and PSA tools

Responsibilities

• Implement process vision and design, enhancement strategy and transition strategy
• Maintained LAN servers, workstations, Laptops, Switches, firewalls, routers and other internetworking products
• Performed network security management, Backup management, IT procurement and Vendor management
• Solid working knowledge of Windows operating systems (7, 8, 10 and Server 2008, 2012, 2016), Microsoft Office (2007, 2010, 2013) and Microsoft Office 365 and configuration DHCP, DNS, DC, Print and file service, FTP server, Users & Groups Management, GPO, IIS
• Administration of VMWare and Hyper-V environment, P2V
• To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base
• Analysis and research of security alerts Qualification
• Good understanding of Patch Management, Recovery Services environment
• Must have ability to communicate and present effectively
• Ability to read, write and speak English fluently
• Analyzing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems providing network programming in support

• Competitive package based on experience, track record and performance
• Flexible remote/ hybrid work
• Own and independently manage significant deliveries
• Leading technology, platforms and enterprise products to work with
• Constant learning and development of new technologies
• Work culture where individual idea and creativity are encouraged